ARUN KARIAT
Thrissur
Summary
Results-driven Enterprise SaaS revenue leader with a proven track record managing $3-4M ARR portfolios across multiple regions, including the Western US, Middle East & Africa, and APAC. Achieved consistent quota attainment and strong renewal rates while driving Net Revenue Retention growth in cybersecurity and data SaaS environments. Skilled in customer lifecycle management, executive alignment, contract negotiations, and churn mitigation.
Overview
14
14
years of professional experience
Work History
Renewal Manager - APAC
Alation
01.2025 - Current
- Manage strategic enterprise renewal portfolio across APAC ensuring renewal readiness and revenue protection.
- Drove structured 120-day renewal lifecycle governance, enhancing predictability and retention outcomes.
- Partner with Customer Success and Sales to align adoption metrics with commercial strategy.
- Supported executive QBRs by highlighting ROI, usage trends, and identifying expansion opportunities.
- Maintained CRM hygiene to improve forecasting visibility and streamline leadership reporting.
Customer Success Account Manager - Middle East & Africa
Forcepoint
01.2024 - 01.2025
- Delivered 100%+ quota attainment through retention, executive engagement, and expansion strategy.
- Uncovered incremental ARR opportunities through targeted cross-sell and upsell initiatives, driving revenue growth.
- Owned $3-4M ARR enterprise cybersecurity portfolio across MEA region.
- Led complex negotiations including co-termination, pricing adjustments, and multi-year agreements.
- Enhanced forecast accuracy for renewals within 90-120 day window, supporting strategic planning.
Renewals & Customer Success Specialist - Western US
Infoblox
01.2020 - 01.2024
- Achieved 105%+ average annual renewal attainment across strategic accounts.
- Managed enterprise renewal portfolio for Western United States, driving customer retention and satisfaction.
- Reduced churn risk via proactive stakeholder multi-threading and health monitoring.
- Led value-based renewal discussions in accordance with US procurement cycles, ensuring alignment with client needs.
- Enhanced renewal reporting dashboards to improve pipeline visibility and facilitate data-driven decision-making.
Finance Manager
Rajab Group of Companies
01.2015 - 01.2020
- Oversaw financial planning and analysis for diverse business units.
- Led financial planning, budgeting, reporting for multi-entity operations to align resources with strategic goals.
- Managed budgeting processes and forecasting initiatives across departments.
- Enhanced working capital management and streamlined financial reporting processes.
- Developed financial models to support strategic decision-making efforts.
Retention Consultant / Quality Analyst
Sutherland Global Services
01.2012 - 01.2015
- Exceeded retention KPIs by negotiating effectively and addressing objections.
- Enhanced team performance through quality calibration and targeted coaching initiatives.
- Analyzed client needs to develop tailored solutions for diverse challenges.
- Collaborated with cross-functional teams to enhance service delivery and efficiency.
- Facilitated training sessions for staff on best practices and new procedures.
Education
BBA - Business Administration
National Institute of Management
Mumbai04-2009
Skills
- Renewal rate improvement
- Retention strategy
- Churn mitigation
- Customer health scoring
- Customer success management
- Enterprise account management
- Upsell execution
- Business reviews
- Portfolio ownership
- Net revenue retention
- Forecast accuracy and pipeline governance
- Multi-year contract negotiation
- Salesforce CRM
- Clari platform
- Enterprise SaaS solutions
- Cybersecurity expertise
- Gainsight Sigma proficiency
- Tableau,excel
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Malayalam
Native
Native
Tamil
Upper Intermediate (B2)
B2
Timeline
Renewal Manager - APAC
Alation
01.2025 - Current
Customer Success Account Manager - Middle East & Africa
Forcepoint
01.2024 - 01.2025
Renewals & Customer Success Specialist - Western US
Infoblox
01.2020 - 01.2024
Finance Manager
Rajab Group of Companies
01.2015 - 01.2020
Retention Consultant / Quality Analyst
Sutherland Global Services
01.2012 - 01.2015
BBA - Business Administration
National Institute of Management