Arun Kawalkar

Customer: National Railway Company, Belgium
Project Description: IT Infrastructure Support, Application Development and Maintenance, Data Center Services, SAP and Security Services
Team Size: 120+
Project Highlights:

• Transitioned and transformed overall IT Landscape
• Successfully Migrated over 200 Applications from On-Prem to Cloud Data Center
• 27 % improved availability of Ticket booking Systems resulting in additional revenue of ~€ 36 MN yearly through online booking
• 15 % Improved Customer Satisfaction
• 60 % improved MTTR

Customer: Large Banking Sector Customer, Switzerland

Project Description: Automation and Chat Bots / Application Development & Maintenance

Team Size: 84

Project Highlights:

• Identified and Automated several Manual Process successfully.
• Enhanced Existing Automation using AI & ML
• Developed and implemented several AI ChatBots

Customer: Retail Customer, USA/Canada
Project Description: IT Infrastructure Support / Datacenter Support / Application Development & Support
Team Size: 100+
Project Highlights:

• Continuous Cost Optimization
• Implemented several Shift Left and Automation Initiatives successfully
• Improved MMTR, High Reduction in Application downtime

Customer: Largest Toys and Baby products retail chain in Canada

Project Description: IT Service Transition (L1 Service Desk and Microsoft Systems L2/L3)
Team Size: 30
Project Highlights: Completed the Transition without any Schedule delays or SLA/KPI misses. ZERO SLA/KPI Penalties.

Customer: Large Retail Chain of stores in USA
Project Description: End to End IT Infrastructure Support including Datacenter Management
Team Size: 80
Project Highlights:

• 100% Customer Satisfaction Index consistently for several Cycles
• Significant improvements in Overall SLAs/KPIs consistently
• Designed and Implemented various Transformational initiatives, leading to enhanced Productivity, Cost Reduction and Business benefits for both internal and external stakeholders
• Continuous Cost Optimization

Customer: Large Retail Chain of Stores in USA and Canada

Project Description: IT Infrastructure Support (L1 Helpdesk & Microsoft Systems L2/L3)

Team Size: 50

Project Highlights:

• Implemented IT Service Management aligned with ITIL
• Continuous improvement in overall efficiency in efforts and cost

Customer: One of the Largest ISP

Project Description: L1 Helpdesk

Project Highlights: Awarded Best Performer several times.