GAURAV KHANNA
Bangalore
Summary
Dynamic IT Program Manager with extensive experience at Wipro, adept at aligning IT strategies with business objectives. Proven track record in risk assessment and stakeholder management, enhancing service delivery and optimizing costs. Skilled in Agile methodologies and cross-functional leadership, driving successful project outcomes and improving operational efficiency.
Overview
18
18
years of professional experience
Work History
IT Program Manager
Wipro
Bangalore
01.2026 - Current
- Led cross-functional teams to define requirements and execution strategies, ensuring project alignment with organizational priorities.
- Managed multiple IT programs to align deliverables with business goals and meet delivery timelines.
- Conducted risk assessments and implemented mitigation plans.
- Enhanced stakeholder communication while monitoring KPIs to track program performance.
IT Workplace Services / Logistics Manager
Wipro
London
09.2023 - 01.2026
- Led IT logistics and workplace services operations to ensure seamless support for end users.
- Implemented cost-saving initiatives while managing vendor relationships to optimize service delivery.
- Delivered end-of-life and device replacement projects to maintain up-to-date technology for users.
IT Transition Manager
Wipro
Bangalore
08.2020 - 08.2023
- Directed transition management for multiple clients, ensuring seamless service delivery and client satisfaction.
- Developed transition plans and mitigated risks to facilitate smooth project execution and adherence to timelines.
- Streamlined operational processes to enhance efficiency, leading to improved workflow and successful automation integration.
IT Project Manager
Mphasis
Bangalore
08.2016 - 07.2020
- Delivered IT projects utilizing Agile methodologies to enhance project adaptability and stakeholder engagement.
- Led project teams to ensure timely delivery of IT solutions.
- Led cross-functional teams to streamline service delivery processes, resulting in better alignment with client expectations.
- Coordinated with stakeholders to gather project requirements and expectations.
- Developed project plans outlining scope, timelines, and resources needed.
Operations Manager
Mayur Techno Soft
Noida
10.2012 - 07.2016
- Oversaw daily operations to ensure smooth workflow across all departments.
- Managed operations to streamline workflows and optimize processes.
- Trained teams to improve skills and increase overall productivity.
- Coordinated team efforts to meet project deadlines and operational goals.
- Managed inventory control processes to maintain optimal stock levels.
Assistant Manager – Operations
I Yogi Technical Services
10.2011 - 06.2012
Team Leader – Service Delivery
I Yogi Technical Services
03.2011 - 09.2011
Team Leader – Service Delivery
Quatrro BPO
09.2008 - 02.2011
Education
Bachelor of Commerce -
Calcutta University
GNIIT -
ITIL v4 -
PMP -
Skills
- Project and Program Management
- Agile & Scrum Methodologies
- Requirements analysis
- Risk mitigation
- KPI tracking
- Stakeholder management
- IT strategy
- IT service delivery
- Infrastructure Project Oversight
- Cross-functional Team Leadership
- Cost optimization
- Client Relationship Management
Awards
- Best Team Leader, 2009
- Best Transition Manager, 2022
- Top Innovator, 2024
Education And Certifications
- Bachelor of Commerce – Calcutta University
- GNIIT
- ITIL v4
- PMP
Timeline
IT Program Manager
Wipro
01.2026 - Current
IT Workplace Services / Logistics Manager
Wipro
09.2023 - 01.2026
IT Transition Manager
Wipro
08.2020 - 08.2023
IT Project Manager
Mphasis
08.2016 - 07.2020
Operations Manager
Mayur Techno Soft
10.2012 - 07.2016
Assistant Manager – Operations
I Yogi Technical Services
10.2011 - 06.2012
Team Leader – Service Delivery
I Yogi Technical Services
03.2011 - 09.2011
Team Leader – Service Delivery
Quatrro BPO
09.2008 - 02.2011
Bachelor of Commerce -
Calcutta University