RAHUL UPADHYAY

• Managed end-to-end bidding process, from deal qualification to finalizing commercial and technical architecture.
• Led cross-functional teams to develop costing proposals for complex bids, enhancing proposal accuracy and competitiveness.
• Conducted bid-stripping workshops to align stakeholders and implement strict RASCI frameworks, ensuring clarity in roles and responsibilities.
• Developed financial models for service solutions based on technical RFP scope to ensure accurate cost estimation.
• Directed pricing strategy for key MEA market accounts by tailoring service costs and solution architectures.
• Streamlined operational cost metrics against internal benchmarks, reinforcing profit margin protection.
• Secured executive-level approvals by demonstrating clear risk mitigation strategies for C-suite sign-off.
• Oversaw order validation and baseline margin handovers post-contract win to ensure seamless delivery.

• Managed project setups, milestone tracking, and resource budgets for global telecom accounts, ensuring alignment with client expectations.
• Orchestrated cross-functional resources to align delivery milestones with contractual SLA targets.
• Streamlined delivery workflows and tooling processes to enhance service efficiency and reduce operational costs.
• Conducted pre-execution planning and post-incident metric reviews to minimize billing penalties and improve project outcomes.
• Directed critical incident response teams to protect client relationships and service contracts.
• Advanced customer adoption of premium upgrade packages, enhancing account profitability.

• Resolved critical issues in customer networks to meet service level agreements.
• Handled emergencies and resolved issues across 2G, 3G, and 4G networks effectively.
• Delivered high-quality customer service in technical account management role, ensuring client satisfaction and retention.
• Managed service level reviews and reported outcomes to uphold performance standards and address any gaps.
• Designed and implemented solutions at telecom service provider to enhance operational efficiency.
• Offered onsite technical support to global customers, enhancing user satisfaction.
• Provided regular updates to customers regarding network performance and new releases.
• Conducted training sessions for team on new BSS products, enhancing product knowledge and operational efficiency.

• Led team of BSS engineers, effectively allocating job responsibilities to enhance team productivity.
• Oversaw commissioning and integration of Nokia DX-200 BSS BSC upgrade migration.
• Analyzed traffic reports and statistics, identifying issues and recommending proactive solutions.
• Planned, scheduled, and supervised preventive maintenance activities in cluster, ensuring operational reliability and performance.
• Conducted monthly review meetings with customers to address ongoing issues and prioritize O&M for 2G/3G.
• Coordinated with third-party vendors to ensure compliance with contractual obligations and service delivery standards.
• Performed first-line maintenance on third-party Kirloskar generators and Delta/Valere power plants.

• Led project planning and execution for telecommunications infrastructure development
• Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
• Monitored work performance against established milestones, ensuring adherence to project schedules.
• Delegated tasks to personnel based on skills, tracking progress to ensure timely project completion.
• Negotiated contracts with suppliers and vendors to secure optimal pricing while upholding quality standards.
• Generated engineering documentation and oversaw design projects.
• Supervised installation of materials and equipment for compliance with drawings and specifications.
• Conducted regular inspections at job sites in order to monitor safety protocols being followed by contractors.
• Installed and commissioned telecommunications equipment at various job sites.
• Performed post-optimization procedures after equipment swap to enhance performance.
• Conducted site acceptance testing and coordinated handover procedures to the customer.

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