Arun Kumar
Senior Manager - Sales & Operations
Chennai,Tamilnadu
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Senior Manager Business Development
YNOS Venture Engine Private Limited - IIT Madras
Chennai, Tamilnadu
01.2024 - 01.2025
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Associate Director - Growth & Strategy
Enterslice Private Limited
Noida
10.2022 - 06.2023
- Led teams of up to 75 personnel, supervising daily performance as well as training and improvement plans.
- Supported continuous process and performance improvement for process issues, robustness and compliance.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Verified supply chain conformance with production requirements by cultivating productive vendor relationships.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Manager Sales & Operations
Uber9 Business Process Service Private Limited
Chennai
04.2014 - 05.2022
- Analyzed competitive incentive data and evaluated impact data had on marketplace.
- Maintained records, including Sales Data and Historical Data, in addition to ensuring distribution of updated Sales Trend.
- Planned and led administration of management information system for achieving threshold-level performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Tracked different Sales metrics daily and organized for reporting purposes.
- Used Google Sheet & MS Excel to input, analyze and model data.
- Coordinated statistical data analysis, design, and information flow.
- Transformed project data requirements into project data models.
- Developed database objects, including tables, views and materialized views using Google Sheet.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Managed and motivated sales team to increase revenue 10% in Pandemic.
- This Organization is nominated me for ESOP.
Application Engineer
CSS Corp.
Chennai
10.2011 - 04.2014
- Performed upgrades, installation of software and drivers, essential desktop troubleshooting, and error debugging core level.
- Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
- User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
- Assisted in end level troubleshooting user problems relating to Operating System and server related product issues through remote connections.
- Has done floor support and training to help employees to get good understanding and efficient troubleshooting in product issues. Handled open forum discussion to get product updates and appropriate effective solutions for issues from client
- Has done technical training for new hires for product and process.
- Answered over 100 customer phone inquiries daily, increasing end-user satisfaction rates 40%.
- Educated and trained 50 employees on new technologies through presentations and individual support.
Floor Supervisor
Aircel Cellular Limited
Chennai
06.2009 - 07.2011
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Engineering - Computer Science Engineering
SRR Engineering College
Padur 06.2005 - 2008.05
Diploma in Computer Science - Computer And Information Sciences
Panimalar Polytechnic College
Choolaimedu Chennai 03.2002 - 2005.05
Skills
Business operations
ESOP
I am glad to say that i have been rewarded a ESOP from my previous organizarion Uber9 Business Process Service Private Limited for my hard work and dedication towards the company.
Hobbies
For me songs have always been an integral part while traveling ever since a kid. It freshens up moods and makes journey memorable.
Listening to songs while on a journey, feels as if you belong to that song's video getting lost in the music and lyrics while enjoying the panoramic views (the hills, avenue of trees, the country-side..etc) . It is so soothing and blissful.
Road Trip is one of the best mood changers for me I mostly do it when I am stressed which gives me a change of mind.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager Business Development
YNOS Venture Engine Private Limited - IIT Madras
01.2024 - 01.2025
Associate Director - Growth & Strategy
Enterslice Private Limited
10.2022 - 06.2023
Senior Manager Sales & Operations
Uber9 Business Process Service Private Limited
04.2014 - 05.2022
Application Engineer
CSS Corp.
10.2011 - 04.2014
Floor Supervisor
Aircel Cellular Limited
06.2009 - 07.2011
Bachelor of Engineering - Computer Science Engineering
SRR Engineering College
06.2005 - 2008.05
Diploma in Computer Science - Computer And Information Sciences
Panimalar Polytechnic College
03.2002 - 2005.05
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