ARUN KUMAR
BUSINESS DEVELOPMENT
NEW DELHI
Summary
Versatile Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced manager and problem-solver with 26 years of experience in hospitality(operations & business development) and Education industry. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
DGM - ACADEMIC COLLABORATION
GD GOENKA PVT LTD
07.2020 - Current
- Played instrumental role in securing major client accounts by showcasing value-added benefits of company's services during sales presentation
- Spearheaded successful integration projects, merging various collaboration systems into unified environments.
- Developed strong relationships with key stakeholders, ensuring seamless coordination during implementation efforts.
- Aligned collaboration strategies with clients'' overall business objectives, ensuring a strong foundation for sustainable growth.
- Produced detailed and relevant reports for use in making business decisions.
MANAGER
GD GOENKA TOURISM CORPORATION LIMITED
07.2013 - 06.2020
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Operations Manager
JETWAYS TRAVELS PVT LTD, A UNIT OF DABUR INDIA
08.2007 - 06.2013
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Assistant Manager of Operations
NAVIGATOR TRAVEL SERVICES PVT LTD,INTERGLOBE GROUP
06.2005 - 06.2007
SENIOR EXECUTIVE - RESERVATION & TICKETING
GD GOENKA TOURISM CORPORATION LIMITED
10.1997 - 05.2005
Education
Bachelor of Arts - COMMERCE
UNIVERSITY OF DELHI
DELHI 08.1996 - 07.1999
Skills
Problem-solving aptitude
undefinedAdditional Information
WELL TRAVELLED INTERNATIONALLY
Timeline
DGM - ACADEMIC COLLABORATION
GD GOENKA PVT LTD
07.2020 - Current
MANAGER
GD GOENKA TOURISM CORPORATION LIMITED
07.2013 - 06.2020
Operations Manager
JETWAYS TRAVELS PVT LTD, A UNIT OF DABUR INDIA
08.2007 - 06.2013
Assistant Manager of Operations
NAVIGATOR TRAVEL SERVICES PVT LTD,INTERGLOBE GROUP
06.2005 - 06.2007
SENIOR EXECUTIVE - RESERVATION & TICKETING
GD GOENKA TOURISM CORPORATION LIMITED
10.1997 - 05.2005
Bachelor of Arts - COMMERCE
UNIVERSITY OF DELHI
08.1996 - 07.1999
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