ARUN KUMAR

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Conduct regular team meetings to communicate updates and address any concerns.
• Provide ongoing training and support to agents to enhance their skills. Ensure that all agents are meeting performance metrics and targets.
• Prepare and present performance reports to management.
• Assist in the recruitment and onboarding of new call center agents.
• Ensure compliance with company policies and procedures.
• Ensure that all customer interactions are handled professionally and efficiently.
• Excellent communication and leadership skills. Ability to handle escalated customer issues and complaints effectively.
• Ability to work in a fast-paced environment. Strong problem-solving skills and attention to detail. Ability to provide constructive feedback and coaching to agents
  

TRAVELERS (Process Associate) Order to Cash-
• Clear high dollar value amount from customer which adds value to company.
• Cash Application for make the payment.
• Make the payments by check or EFT(WIRE)
• Collections and deductions
• Maintain records, prepare statements, bill and invoice, process payments.
• Respond to customer inquiries regarding account status.
• Provide customer service and account cash handling for walk-up window
customers if a leading local banking institution.
• Reconcile individual accounts and answer customer questions regarding
their data and balances.
• Ensure validity of processed checks and personal identification.
• Reconcile cash drawer at the end of shift with accuracy and full
accountability.