ARUN KUMAR
Store Manager
Patna,Bihar
Summary
Seeking a Store Manager position in a Quick Commerce or Retail Store where I can leverage my leadership skills, operational expertise, and customer service acumen to drive growth, improve efficiency, and maximize customer satisfaction.
Results-driven Assistant Store Manager with over 10 years of experience in retail operations, quick commerce, and hospitality management. Adept at optimizing store performance, leading teams, managing inventory, and enhancing customer satisfaction. Proven ability to drive efficiency, streamline processes, and boost profitability. Passionate about providing top-notch service in a fast-paced, high-demand environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager (Promoted)
Blink Commerce Private Limited
Patna, Bihar
2026.01 - Current
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Managed staffing levels and schedules to maximize productivity during peak hours.
- Conducted regular performance evaluations, providing feedback to improve staff performance and morale.
- Established operational procedures that improved efficiency and reduced costs across store activities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Blink Commerce Private Limited
Patna, Bihar
2024.10 - 2025.12
- Managing day-to-day operations of a high-volume express store.
- Leading a team to ensure seamless store functionality, including inventory management, order fulfillment, and customer service.
- Monitoring KPIs such as order turnaround time, sales, and stock availability.
- Coordinating with supply chain teams to maintain optimum stock levels and minimize wastage.
- Implementing store policies and ensuring compliance with company SOPs.
- Training and mentoring staff to enhance performance and productivity.
Senior Front Office Supervisor
Hotel Patliputra Exotica
Patna, Bihar
2021.12 - 2022.05
- Supervised front office operations, ensuring high guest satisfaction.
- Managed reservations, check-ins, and customer queries efficiently.
- Trained front desk staff and optimized workflows to improve guest handling.
- Coordinated with housekeeping and maintenance teams for smooth hotel operations.
Room Division Manager
The Grand Hotel
Muzaffarpur, Bihar
2020.03 - 2021.11
- Led housekeeping and front office teams, ensuring seamless hotel operations.
- Implemented cost-control measures, reducing operational expenses.
- Managed guest relations and handled high-profile customer complaints effectively.
Manager
Four Eagles Security and Facilities Pvt. Ltd
Muzaffarpur, Bihar
2018.10 - 2020.02
- Oversaw security and facility management services for corporate clients.
- Managed staff scheduling, performance tracking, and service quality assurance.
Trainer - Hospitality
Orion Edutech Private Limited
Itanagar, Pradesh
2018.01 - 2018.09
- Conducted hospitality training for students, focusing on front office management.
- Provided hands-on learning experiences and industry insights.
Front Office Executive
Muzaffarpur, Bihar
2016.10 - 2017.12
Trainer - Hospitality
Don Bosco Tech Society
Simdega, Jharkhand
2016.01 - 2016.09
Front Office Assistant
Hotel Shivam Inn
Muzaffarpur, Bihar
2014.04 - 2016.01
Receptionist
Hotel Patliputra Ashok
Patna, India
2010.03 - 2011.09
Education
B.Sc. - Hospitality And Hotel Administration
Institute of Hotel Management Catering Technology & Applied Nutrition
06.2014
High School - Hotel Management
Jawahar Navodaya Vidyalaya
05.2010
High School - General Studies
Jawahar Navodaya Vidyalaya
05.2008
Skills
- Store Operations & Inventory Management
- Team Leadership & Staff Training
- Customer Relationship Management
- Quick Commerce & Retail Logistics
- Problem Solving & Decision Making
- POS Systems & Billing Management
- Microsoft Office & Hotel PMS (Opera, Ezee Frontdesk)
Certification
- NSDC #Qualification Framework Level-5 Certified Trainer- Front Office Executive (THC/Q0109), National Skill Development Corporation- New Delhi, 2018
- NSDC #Qualification Framework Level-4 Certified Trainer- Front Office Associate (THC/Q0102), National Skill Development Corporation- New Delhi, 2018
Languages
Hindi
English
Personal Information
- Date of Birth: 09/08/1991
- Nationality: Indian
- Marital Status: Married
Training
- Industrial Trainee, The Ashok Hotel, New Delhi, India, 2012-07-01, 2012-10-31
- Industrial Trainee, The Rajgir Residency, Rajgir, India, 2010-01-01, 2010-04-30
- Industrial Trainee, Vikram Vintage Inn, Nainital, India, 2009-05-01, 2009-08-31
- Vocational Trainee, Hotel Hans Regency, Bokaro, India, 2008-10-01, 2008-11-30
Disclaimer
I ARUN KUMAR hereby declare that the information given above is true to best of my knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Accomplishments
Transitioned into Quick Commerce / E-commerce from a Hospitality background with no prior industry exposure and joined Blinkit on 14 October 2024 as Assistant Store Manager.
Through strong execution, fast learning, and consistent delivery on operational and people KPIs:
**Earned a 15% increment in the Mid-Year Appraisal (June 2025)
**Promoted to Store Manager in the Year-End Appraisal (December 2025) with an overall ~42% hike.
Recognized for ownership, reliability, and performance in a high-pressure, fast-paced environment.
Currently focused on delivering results in the Store Manager role and preparing for the next phase of leadership growth.
Timeline
Store Manager (Promoted)
Blink Commerce Private Limited
2026.01 - Current
Assistant Store Manager
Blink Commerce Private Limited
2024.10 - 2025.12
Senior Front Office Supervisor
Hotel Patliputra Exotica
2021.12 - 2022.05
Room Division Manager
The Grand Hotel
2020.03 - 2021.11
Manager
Four Eagles Security and Facilities Pvt. Ltd
2018.10 - 2020.02
Trainer - Hospitality
Orion Edutech Private Limited
2018.01 - 2018.09
Front Office Executive
2016.10 - 2017.12
Trainer - Hospitality
Don Bosco Tech Society
2016.01 - 2016.09
Front Office Assistant
Hotel Shivam Inn
2014.04 - 2016.01
Receptionist
Hotel Patliputra Ashok
2010.03 - 2011.09
B.Sc. - Hospitality And Hotel Administration
Institute of Hotel Management Catering Technology & Applied Nutrition
High School - Hotel Management
Jawahar Navodaya Vidyalaya
High School - General Studies
Jawahar Navodaya Vidyalaya