Arun Kumar Gupta

Dynamic leader with a proven track record at Visa India in business strategy and program management. Achieved 150% YoY revenue growth through strategic initiatives and operational excellence. Expertise in change management and performance metrics, fostering high-performing teams to deliver impactful results.

• WATERFALL
• AGILE
• LEAN
• RACI
• GROW
• DISC
• KAIZEN

• Visa India, Director (Business Strategy & Operations), 10/01/24, Current, GTMS (Current Role), Led business planning, execution, and delivery of strategic projects for the GTMS Client Services team., Provided leadership through mentoring, coaching, and team development to build and sustain a high-performing team., Partnered with cross-functional stakeholders to ensure seamless integration and alignment of program objectives with organizational strategies., Directed program governance and program management support to ensure compliance with best practices, policies, and standards., Designed, developed, integrated, and implemented business processes and tools across GTMS to improve efficiency and scalability., Managed Objectives & Key Results (OKRs) and business performance reporting to track progress and drive accountability., Delivered executive-level reports and presentations on OKRs, key initiatives, and program status to support strategic decision-making., Supported change management, process improvement initiatives, and additional GTMS Client Services projects as required.
• Visa Europe, Senior Manager, Technical Solutions, 01/01/19, 09/30/24, Visa Resolve Online / RTSI (API Project), Directed a cross-functional team of five, delivering 20+ VROL/RTSI projects, driving €500K revenue in FY23 (150% YoY growth vs. previous FY), with continued momentum projected for FY24., Launched Visa's first app-based offering in Europe (Order Insight Digital), enabling new digital dispute capabilities and accelerating client adoption., Partnered with Sales, Marketing, Product, and Technology teams to strengthen client relationships, influence roadmaps, and generate €200K+ incremental pipeline revenue., Implemented automation-led process improvements, reducing case resolution time by ~20% and improving NPS scores across European accounts., Served as a trusted escalation manager, handling critical incidents with 100% on-time resolution for Tier 1 clients, and delivering executive-level communications to leadership., Built and mentored a high-performing SME team, improving productivity by 15% and boosting employee engagement survey scores., Leveraged CRM (OneCRM) and Medallia data to identify gaps, reduce average case duration, and enhance service quality across multiple accounts.
• Visa India, Senior Manager, Operation & Infrastructure Technology, 06/01/15, 01/31/19, MSTR (CDI), Led and mentored a team of ten members., Conducted performance reviews and built a high-performance culture., Developed various automations to monitor application performance.
• Lancet Software India, Senior Consultant, 03/01/12, 04/30/15, MSTR/CDI, Managed key projects for VISA including people management responsibility., Provided production support and troubleshooting for existing systems.
• CGI Information Systems, Technical Lead, 02/01/09, 03/31/12, Bell Laboratories, Canada, Led a team of 4 members ensuring smooth daily operations., Managed over 6000 reports and 1000 users across 50+ Microstrategy projects.
• Accenture Services Pvt. Limited, Consultant, 06/01/07, 12/31/08, GAP EGI Conversion, Developed Jobs for conversion of various interfaces., Conducted code review of Datastage jobs and job sequences., Best Buy (GNFR), Built and enhanced existing mapping using Informatica tool., Participated in successful implementation and migration of code to production.
• Infosys Technologies, Systems Engineer, 10/01/06, 06/30/07, Pfizer Global Research and Development (PGRD), Executed and monitored ETL Jobs using Datastage tool., Managed daily backups and scheduling of Datastage jobs.

• India, Citizen
• United Kingdom, Resident (ILR Holder)
• USA, BI VISA

I hereby declare that the above-mentioned information is true to the best of my knowledge., 08/09/25

• Visa Products and Value Added Services Expertise
• Visa Authorization, Clearing And Settlement Services
• Visa Resolve Online
• Visa Real time System Interface
• Order Insight Digital
• Visa Disputes Managed Services
• Visa Loyalty Solutions
• Visa Account Updater
• Visa Risk Manager
• Visa Tokenization Services

• Leadership Skill
• People Management
• Customer Relationship Management
• People Dynamics Handling
• Consulting, Coaching & Mentoring
• Problem-solving Skills
• Process Improvements
• Operational Debt Reduction
• Workforce Planning
• Stakeholder Management
• Escalation Management
• Prioritization Skill
• Interviewing / Hiring Skill
• Confident Communicator
• Strategic Planning & Execution
• API Project Implementation & Automation
• Technical Project Management
• Business Intelligence Expert
• Data Analytics Expert
• Ideation Skill
• Capacity Planning
• Performance Tuning