ARUN KUMAR V
Bengaluru,KA
Summary
I’m keen to join as a strong organizer and grow further, working together with a diverse group of people in a positive and rewarding environment. Good working experience in SAP (Sales & Distribution), SFDC (Sales Force), CCW, CSCC, CSC, Connect Dots, MCE, and EA application. Good working experience in providing Email support. In-depth understanding in partners/Customers’ needs and expectations. Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and strong ability to communicate. Experienced [program manager in sales business development] with over [1.7] years of experience in [Cisco systems]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of post-secondary education
36
36
years of professional experience
Work History
Documentation Executive
11.2019 - Current
- Currently managing the Global Competitive War Room program to support Cisco’s Partners, Partner Account Managers and Sales Account Managers to win the competitive deals and understand the competition with the competitor around the deal to provide with the battlecards, competitive positioning/differentiators, BoM analysis, etc.
- Support competitive efforts on deal engagements.
- The GCWR Channel Leads will work closely with the Architecture SE’s in building, delivering, and communicating winning tactics, partner programs, and specified road shows.
- In addition, just as important, is the ability identify and eliminate gaps that prevent Cisco from winning by working with the SE (content, features, pricing strategies etc.).
- Enable the sales teams to position Cisco products, its features and value to the customer and be able to competitively differentiate our solution to gain market share.
- Support competitive engagements through field sales and respective partner organizations, drive a higher win rate when engaged with positive margin impact.
- Build, deliver, and communicate Enterprise Networking winning competitive tactics to the field, War Room, and partners.
- Identify and mitigate competitor’s tactics, with Cross Functional teams to find and eliminate Cisco’s competitive gaps, closely monitor, and understand competitor’s strategies.
- Prepare pipeline received from the finance team on weekly basis to work on the deals and Summary reports on Weekly basis to capture the top competitors, partner insights.
- (Customer and Partner Services Specialist) Project: SW Incubation Team INDIA Bangalore., Updating Customer Calls feedback report in WCCC.
- Latest Reward & Recognition: Nominated and Won the cash price for being a great ambassador for the team and competitive services.
- Have been the top contributors with highest numbers in FY21 with Good quality cases, adequate documentation, and engagement with the sellers (account managers).
Program Manager
Cisco Systems
08.2014 - Current
- Through SELLBYTEL Marketing Pvt Ltd –,.
- Wipro InfoTech limited - Operations Enterprises specialist (Order Management for Networking Line of Business.
Demands Executive
SAP
03.2015 - 11.2019
- Accelerating Cisco ONE sales through focused management of the Partner/Customer and Seller experience during the critical period from Offer Launch through full sales community adoption and operational enablement.
- Manage opportunity pipeline and determine deal specific support needs for Cisco ONE, OM, SBP, DSA, EA & Security deals.
- Proactive Identification of process and policy issues, operational exceptions and drive for appropriate resolution before they become roadblocks.
- Co-ordinate with x-functions, including IT to resolve issues through ordering lifecycle.
- Track issues, identify resolution, and update work instructions regularly keeping the leadership updated on issues and resolution status.
- Also taking care of additional activity on SMART ACCOUNTS.
- Also taking care of additional project MCE (My Cisco Entitlements), STO Creation in, downloading Pending list from,.
- And Servicing spares by location wise.
- Replacing defective spares handling customer complaints, grievances calls and make them specify through proper solution handling correspondence of incoming and outgoing mails.
STAR representative basically means
Cisco
08.2014 - 03.2015
- Providing support to Sales team/, Account Managers on pre-sales transactional activities.
- Responsible for creating opportunity/deal & quotes in SFDC (Sales Force.com), modifications on BOM (Bill of materials), building the Configuration in CCW with necessary discounts based on the partner type, submitting the quote for an approval with the Finance team.
- Booked order in Cisco Commerce Workspace (CCW) by the partner/distributors and we will be the point of contact for any booking related issues.
- Liaise with SFDC, CCW and CRM IT helpdesk teams for any technical related issues while building/booking the quotes.
- Assist AM’s to meet the targets during Quarter/Year-ends by providing extended support.
- Need to ensure that all the requests received are processed within the SLA.
- Involvement in calls with AM’s/Partners/customers and ensure that all the pain areas in the process are addressed and Supports AM’s on quote analysis for the new customer.
Operations Enterprises specialist
02.2013 - 08.2014
Cisco Systems
03.2007 - 08.2014
Installation Coordinator
Wipro InfoTech limited
03.2007 - 08.2014
- Overall documentation responsibility.
- Collecting the original PIR signed Copies and sending to respective OBLs for payment collections.
- Generating Billed, Dispatched and Pending call Reports from SAP.
- Uploading Invoices from SAP to CRM and Checking the installation details, PO details & warranty norms in ITaC.
- Updating of Product Serial# in SAP for warranty support post PIR receipt.
- Cisco site for dollar invoices and the rupee/Singapore order invoices Which are not billed with serial numbers.
- Polling the customer and Taking the mail confirmations from customer for Installation status.
- Sending daily, weekly, monthly installations closure/pending reports to all Regions.
- ES–Call Qualification team.
- Validating the calls IRN no, before the TAT and online SAPCRM and Interact calls which is getting logged allover INDA Pending calls follow-up with regional Biz-ops to validate the calls before the TAT.
- Handling mail solving the escalation issues related to calls validation and Serial no, contract no, invoice no will be checked in SAP by using the transaction code IQ03, IW75, ZSDS13 and VA43.
- Auto qualified calls updating the SLA within the TAT Validation of Calls- Qualifying, disqualifying and cancelling Preparing MIS report (Qualification timeline report) and DAR on monthly bases.
- Interaction in mails for Status about calls ensuring smooth service of ES customer.
Business Operations Executive
Manpower
01.2012 - 02.2013
Business Operations Executive - Installation Coordinator
11.2010 - 01.2012
INVOICE PROCESSING
ES
07.2009 - 11.2010
- Purchase orders will be released for each resource working closely with the invoices related issues seeking the approval for each resource from respective supervisor.
- Validating of vendor’s invoice.
- Requesting the partners to raise the revised invoices or credit note in case of any discrepancy working closely with Partners if there are any new joiners and also appointments of new resources.
- Vendor payout 100% accuracy.
- Invoice receipt details and processing details.
- Clearing the Vendor payments, developing and managing relations with the existing partners of Wipro.
- Working closely with partners and supervisors till the resolution, for escalation's and resources satisfaction issues.
- Interacting with the resources and the vendors for status of the issued Invoices.
- Entering the invoice details their receipt date and processing of invoice in a Master data.
- Updating in payouts details in Vendor documents in SAP.
- Invoice may carry around 500 from 26 vendors and Generating weekly & monthly reports and documentation for Invoices.
- Documentation reports for fresh purchase orders and Managing day to day transactions (entries in SAP) PAYMENT STAGES.
- Approval for each invoice from Business Operation Manager.
- For further approvals the details of the invoices will be shared to the Finance Team.
- RFM approval is required for releasing the payments and Service Entry is created in SAP for each invoice.
- Enclosing service entry sheet for each invoice along with the approval mails.
- Sending Invoice to release the payments to the Wividus (Finance Team) with all relevant documents to facility invoicing the partners.
- Documentation of each invoice before sending to Wividus Finance team.
- Focus on the project reports of Telecom with related to values and release the payments accordingly.
- DATA PROCESSING.
- Data of each invoice are updated in the Sap and also in Excel sheet.
- Sending Provision to Accounts on monthly basis and Generate Weekly invoicing reports.
- Data of each partner’s invoice will be shared to the Finance Team on everyday basis.
- Data of partner’s resources expiry will be shared to the respective supervisor for further actions of creating the PO’s.
Documentation Executive & Demands Executive
03.2007 - 07.2009
- Order Management.
- Handling order management for Networking Line of Business.
- Online quoting through Cisco CSCC tool for networking assets.
- Order execution, back-to-back orders to be placed on Principles.
- Coordination with different regions regarding the orders.
- Keeping track on payment to principles.
- Working with principles and Service delivery team till the resolution, for escalation's and customer satisfaction issues.
- Database management, flashing reports on order status and Preparing & sending weekly & monthly MIS Reports.
- Coordinating with the Alliance Managers at different levels in renewing the OEM master contracts.
Education
Bachelor of Computer Science (B.Sc) -
Karnataka State Open University of Mysore
06.2008 - 06.2010
Skills
Data logging
Digital file organization
Recordkeeping skills
Project assistance
Invoicing support
Archive management
Proficiency in SAP
Mail merging
Workflow coordination
Databook preparation
Written Communication
Verbal and written communication
Teamwork
Leadership
Responsible
Organization and Time management
Maintenance & Repair
MS Office
Conflict resolution
Timeline
Documentation Executive
11.2019 - Current
Demands Executive
SAP
03.2015 - 11.2019
Program Manager
Cisco Systems
08.2014 - Current
STAR representative basically means
Cisco
08.2014 - 03.2015
Operations Enterprises specialist
02.2013 - 08.2014
Business Operations Executive
Manpower
01.2012 - 02.2013
Business Operations Executive - Installation Coordinator
11.2010 - 01.2012
INVOICE PROCESSING
ES
07.2009 - 11.2010
Bachelor of Computer Science (B.Sc) -
Karnataka State Open University of Mysore
06.2008 - 06.2010
Cisco Systems
03.2007 - 08.2014
Installation Coordinator
Wipro InfoTech limited
03.2007 - 08.2014
Documentation Executive & Demands Executive
03.2007 - 07.2009