Finacle Icore 10x
Arun Kumar V N
Branch Manager-Retail Banking
Trivandrum,KL
Summary
Skilled Branch Manager with over 15 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership ,expertise in customer service relations and sales management..
Overview
1
1
Language
6
6
years of post-secondary education
15
15
years of professional experience
Work History
Branch Manager
ICICI Bank Ltd
Kowdiar and Medical college Trivandrum, Kerala
05.2016 - Current
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through various initiatives.
- Identified and capitalized on community business opportunities with effective networking.
- Recommended loan approvals and denials based on customer loan application reviews.
- Gathered and reviewed customer feedback to improve operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Generated dramatic improvements across entire sales cycle.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
Deputy Branch Manager
ICICI Bank Ltd
Medical College Trivandrum, Kerala
05.2013 - 03.2016
- Handled Branch operations, ensured compliance and service standards.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Devised processes to boost long-term business success and increase profit levels.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Met with customers to assess needs and propose customized solutions.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Privilege Banker
ICICI Bank Ltd
Medical College Trivandrum, Kerala
05.2010 - 03.2013
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Achieved consistent recognition as top sales performer.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Customer Service Manager
ICICI Bank Ltd
Medical College Trivandrum, Keralaq
04.2009 - 03.2010
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Teller
ICICI Bank Ltd
Chennai ,MG road Trivandrum, Kerala
08.2006 - 03.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Business Administration - Business Management
SMU
Sikkim Manipal University 06.2015 - 08.2017
Bachelor of Computer Science - Science
Kerala University
UIT 07.2002 - 04.2005
HSE - Computer Science
Higher Secondary Education
SNVHSS 06.2001 - 03.2002
Darsana EMHSS
Nedumangad 06.1999 - 03.2000
Skills
Sales professional
Accomplishments
- Continually appreciated performance rating no. 1(Outstanding) for last 11 years.
- 8 promotions within in the duration of 15 years from Officer to Manager II Grade
- Received 100plus awards of excellence for the outstanding performance for increasing branch revenue by achieving investments and asset products targets.
- Increased Branch General Ledger Balance (Liabilities and Asset) from INR 120 Crore to INR 420 crore and achieved Operating Profit of 3.65 crore for FY 20-21 during the tenure as Branch Manager for ICICI Bank ,Medical College Branch
- Increased asset book to 40 crore from 32 crore with operating profit of 1.5 crore till 2nd Quarter FY21-22.
Software
Sales CRM
Customer CRM
Interests
State player-Cricket for ICICI Bank
Passionate Traveler
Timeline
Branch Manager
ICICI Bank Ltd
05.2016 - Current
Bachelor of Business Administration - Business Management
SMU
06.2015 - 08.2017
Deputy Branch Manager
ICICI Bank Ltd
05.2013 - 03.2016
Privilege Banker
ICICI Bank Ltd
05.2010 - 03.2013
Customer Service Manager
ICICI Bank Ltd
04.2009 - 03.2010
Teller
ICICI Bank Ltd
08.2006 - 03.2009
Bachelor of Computer Science - Science
Kerala University
07.2002 - 04.2005
HSE - Computer Science
Higher Secondary Education
06.2001 - 03.2002
Darsana EMHSS
06.1999 - 03.2000
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