Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Arun Kumar V N

Arun Kumar V N

Branch Manager-Retail Banking
Trivandrum,KL

Summary

Skilled Branch Manager with over 15 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership ,expertise in customer service relations and sales management..

Overview

1
1
Language
6
6
years of post-secondary education
15
15
years of professional experience

Work History

Branch Manager

ICICI Bank Ltd
Kowdiar and Medical college Trivandrum, Kerala
05.2016 - Current
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through various initiatives.
  • Identified and capitalized on community business opportunities with effective networking.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Gathered and reviewed customer feedback to improve operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Generated dramatic improvements across entire sales cycle.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.

Deputy Branch Manager

ICICI Bank Ltd
Medical College Trivandrum, Kerala
05.2013 - 03.2016
  • Handled Branch operations, ensured compliance and service standards.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Devised processes to boost long-term business success and increase profit levels.
  • Provided leadership and direction to grow team portfolio and increase revenue.
  • Met with customers to assess needs and propose customized solutions.
  • Delivered exceptional experience and maintained productive relationships with area small businesses.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Privilege Banker

ICICI Bank Ltd
Medical College Trivandrum, Kerala
05.2010 - 03.2013
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Achieved consistent recognition as top sales performer.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.

Customer Service Manager

ICICI Bank Ltd
Medical College Trivandrum, Keralaq
04.2009 - 03.2010
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

Teller

ICICI Bank Ltd
Chennai ,MG road Trivandrum, Kerala
08.2006 - 03.2009
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.

Education

Bachelor of Business Administration - Business Management

SMU
Sikkim Manipal University
06.2015 - 08.2017

Bachelor of Computer Science - Science

Kerala University
UIT
07.2002 - 04.2005

HSE - Computer Science

Higher Secondary Education
SNVHSS
06.2001 - 03.2002

Darsana EMHSS
Nedumangad
06.1999 - 03.2000

Skills

    Sales professional

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Accomplishments

  • Continually appreciated performance rating no. 1(Outstanding) for last 11 years.
  • 8 promotions within in the duration of 15 years from Officer to Manager II Grade
  • Received 100plus awards of excellence for the outstanding performance for increasing branch revenue by achieving investments and asset products targets.
  • Increased Branch General Ledger Balance (Liabilities and Asset) from INR 120 Crore to INR 420 crore and achieved Operating Profit of 3.65 crore for FY 20-21 during the tenure as Branch Manager for ICICI Bank ,Medical College Branch
  • Increased asset book to 40 crore from 32 crore with operating profit of 1.5 crore till 2nd Quarter FY21-22.

Software

Finacle Icore 10x

Sales CRM

Customer CRM

Interests

State player-Cricket for ICICI Bank

Passionate Traveler

Timeline

Branch Manager

ICICI Bank Ltd
05.2016 - Current

Bachelor of Business Administration - Business Management

SMU
06.2015 - 08.2017

Deputy Branch Manager

ICICI Bank Ltd
05.2013 - 03.2016

Privilege Banker

ICICI Bank Ltd
05.2010 - 03.2013

Customer Service Manager

ICICI Bank Ltd
04.2009 - 03.2010

Teller

ICICI Bank Ltd
08.2006 - 03.2009

Bachelor of Computer Science - Science

Kerala University
07.2002 - 04.2005

HSE - Computer Science

Higher Secondary Education
06.2001 - 03.2002

Darsana EMHSS
06.1999 - 03.2000
Arun Kumar V NBranch Manager-Retail Banking