Arun Marinala
Hyderabad
Summary
Dedicated professional with expertise in workflow optimization and customer engagement. Proven track record in leading teams to enhance service delivery and efficiently resolve issues. Committed to leveraging skills to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Team Leader
Wenhua Packaging Cambodia Co., Ltd
Bavet City
06.2025 - 02.2026
- Coordinated daily tasks to enhance workflow and meet team objectives.
- Collaborated with diverse colleagues to resolve service challenges and achieve shared goals.
- Collaborated with cross-functional teams to ensure goal completion.
- Conducted regular check-ins to gather customer feedback and refine service offerings.
Senior Chat Support Executive
IntouchCx
Hyderabad
10.2024 - 04.2025
- Strengthened client relationships by resolving issues quickly and ensuring clear communication.
- Utilized verbal skills to connect with customers and identify their needs.
- Mentored new employees on company programs and best practices to facilitate their onboarding.
Team Leader
NetconV IT Infra Solutions Pvt. Ltd
Visakhapatnam
08.2022 - 05.2024
- Promoted to leadership role due to consistent performance and high customer satisfaction.
- Optimized production efficiency by coordinating daily tasks among team members.
- Enhanced group productivity by delegating tasks effectively.
- Led discussions in team meetings regarding production goals and workflow modifications.
- Resolved internal conflicts promptly, contributing to a positive work environment.
- Clarified expectations for employees while providing necessary support and guidance.
- Maintained quality standards by implementing regular control checks.
- Monitored inventory closely, tracking usage of supplies and materials.
Outbound Call Center Agent
NetconV IT Infra Solutions Pvt. Ltd
Visakhapatnam
01.2021 - 07.2022
- Processed incoming calls from customers, addressing inquiries and complaints proficiently.
- Enhanced customer satisfaction by providing detailed service information and resolving issues.
- Ensured consistent communication by managing effective call scripts.
- Accurately documented call activity through data entry for thorough record maintenance.
- Engaged with team members to share best practices and refine techniques.
- Delivered constructive feedback to supervisors on call volume trends and quality performance.
- Evaluated survey results from outbound calls to identify potential improvements.
Education
Diploma in Civil Engineering - Civil Engineering
Sanketika Institute of Technology And Management
Visakhapatnam05-2018
Skills
- Performance management
- Workflow optimization
- Client engagement
- Customer engagement
- Cross-team collaboration
- Issue mediation
- Performance management
Timeline
Team Leader
Wenhua Packaging Cambodia Co., Ltd
06.2025 - 02.2026
Senior Chat Support Executive
IntouchCx
10.2024 - 04.2025
Team Leader
NetconV IT Infra Solutions Pvt. Ltd
08.2022 - 05.2024
Outbound Call Center Agent
NetconV IT Infra Solutions Pvt. Ltd
01.2021 - 07.2022
Diploma in Civil Engineering - Civil Engineering
Sanketika Institute of Technology And Management