ARUN MN
Bengaluru
Summary
Dynamic CRM Customer Service Associate with a proven track record at Restolex Coir Products Pvt Ltd, excelling in customer retention and digital marketing strategies. Adept at analyzing campaign performance and fostering team collaboration, I drive sales growth through innovative marketing initiatives and effective communication, ensuring customer satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CRM Customer Service Associate & Digital Marketing
Restolex Coir Products Pvt Ltd
01.2023 - 01.2025
- Maintaining relationships with key customers and expanding the customer base through upselling and cross-selling.
- Keeping customers updated on new products to increase sales.
- Working with the sales team to develop targeted campaigns that align with the team's sales goals.
- Taking care of a company's customers and keeping them happy enough to make repeat purchases.
- Contribute ideas to marketing campaigns, analyze data, coordinate promotional activities, and manage social media campaigns.
- Developing and executing marketing campaigns, including analyzing campaign performance metrics, and making adjustments or pitching ideas for new campaigns.
Purchasing Department
Prakruti Remedies Pvt Ltd
Karwar
01.2014 - 01.2017
- Conveying the customers and focusing on customer results.
- Update the company database by inputting information from each call & keeping every customer field current.
- Maintain a positive attitude.
Travel Consultant
Sugama Tourists
01.2011 - 01.2014
- Dealing with customer queries and complaints.
- Tour Operations.
- Package Holiday operators.
- Managing budgets.
- Refer Issues and questions to managers if necessary.
- Handle Fit / GIT Quires over the call, walk-ins and E-mails.
Education
B. Com -
Institute of Basic & Vocational Education
01.2015
II PUC -
Institute of Basic & Vocational Education
01.2012
High School
Karnataka State of Intermediate & Higher Education
Udupi04-2010
Skills
- Customer relationship management
- Marketing strategy
- Social media marketing
- Customer retention
- Team collaboration
- Time management
- Digital marketing
- Campaign analytics
- Search engine optimization
- Web design
- Sales strategy
Personal Information
- Date of Birth: 06/24/90
- Nationality: Indian
- Marital Status: Single
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Tulu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
Course offered by: EXCELR - Rising Excellence Institution
Timeline
CRM Customer Service Associate & Digital Marketing
Restolex Coir Products Pvt Ltd
01.2023 - 01.2025
Purchasing Department
Prakruti Remedies Pvt Ltd
01.2014 - 01.2017
Travel Consultant
Sugama Tourists
01.2011 - 01.2014
B. Com -
Institute of Basic & Vocational Education
II PUC -
Institute of Basic & Vocational Education
High School
Karnataka State of Intermediate & Higher Education
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