ARUN NAIR
Solution And Business Development Consultant
Mumbai,Maharashtra
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 4-year track record of success in AV industry.
Overview
19
19
Certifications
13
13
years of post-secondary education
5
5
years of professional experience
Work History
Solution & Business Development Consultant
Prysm Systems Inc.
Mumbai, Maharashtra`
09.2019 - Current
- Worked with customers or prospective customers to develop integrated solutions.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Assisted projects and customer success teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Conducted post-sale requirements gathering, analysis, and documentation.
- Created strong relationships with key decision makers as trusted consultant of Collaboration product line for new and existing AMC renewal.
- Interacting with customers and partners on AMC renewal.
- Conducting virtual demos and presentations.
- Active participation in revamping company website, social media marketing aspects & working with third party marketing agency for marketing activities on daily basis.
Senior Service Engineer
AGC NETWORKS LTD
Mumbai, Maharashtra
06.2019 - 08.2019
- Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
- Scheduled and implemented maintenance activities for Audio Video components.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Drafted failure analysis reports and prepared/coordinated with respective OEM's for repair quotations.
- Performed periodic testing of all networks and AV systems.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Engaged in third-level support for customers requiring routine support and troubleshooting.
- Managed to attend 2-3 service calls in single day.
- Tested and checked performance of hardware and software programs.
- Installed, programmed and tested equipment on specialized & respective platforms.
- Hand-son experience in working with control processors of AMX, Crestron, Extron, Kramer, Lightware, Aten, etc.
- Engaged in Audio Programming which involved Biamp, Polycom, Bose, Harman, etc.
- Managing onsite support team deployed at various customer sites.
SERVICE ENGINEER
AGC NETWORKS LTD
Mumbai, Maharashtra
04.2017 - 06.2019
- Great understanding on VC Endpoints of Polycom, Cisco, Life-size equipment’s.
- Tested and checked performance of hardware and software programs.
- Scheduled and implemented maintenance activities for Audio Video equipments.
- Performed periodic testing of all networks and AV systems.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Engaged in second-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Hand-son experience in working with control processors of AMX, Crestron, Extron, Kramer, Lightware, Aten, etc.
- Handled 3-5 service calls in one day.
- Engaged in Audio Programming which involved Biamp, Polycom, Bose, Harman, etc.
IT/AV ENGINEER
IMPACT INFOTECH PVT. LTD
Mumbai, Maharashtra
08.2016 - 04.2017
- Set up, maintained, and operated audio video equipment and performed troubleshooting and ensured proper functioning of the equipments on daily basis.
- Handled MCU department at client site ( State Bank of India Bhavan, Nariman Point).
- Co-ordinated with client on daily meeting schedule and prepared the AV equipments on time.
Education
Diploma - Computer Engineering
Pillai HOC Polytechnic
Rasayani, Panvel. 04.2013 - 05.2016
SSC - Matriculation
St. Judes High School
Kalyan 04.2001 - 04.2011
Skills
Solution Preparation, Management, Documentation
Email communication
Proactive communication
Vendor communication
Strong communication
Lead Generation
3D Rendering
Product Knowledge
Marketing Activities
Proficient In Collaboration products
Account Development
Continuous Professional Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
AWS Cloud Practitioner Essentials(Second Edition)
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Solution & Business Development Consultant
Prysm Systems Inc.
09.2019 - Current
Senior Service Engineer
AGC NETWORKS LTD
06.2019 - 08.2019
SERVICE ENGINEER
AGC NETWORKS LTD
04.2017 - 06.2019
IT/AV ENGINEER
IMPACT INFOTECH PVT. LTD
08.2016 - 04.2017
Diploma - Computer Engineering
Pillai HOC Polytechnic
04.2013 - 05.2016
SSC - Matriculation
St. Judes High School
04.2001 - 04.2011