Hi, I’m
ARUN PRASAD K
Chennai
Summary
I am a NOC Engineer with over 4 years of experience specializing in network monitoring and application support in the Linux environment. I leverage tools like Dynatrace,Net data,Datadog,Solarwinds, and Grafana to streamline operations. My skills include shell scripting and Python, enhancing automation and efficiency. I am committed to continuous learning and thrive in collaborative environments to resolve issues effectively
Overview
4
years of professional experience
Work History
Karix Mobile
NOC Engineer - I
03.2021 - Current
Job overview
- Company Overview: A mobile communication platform provider focusing on messaging and communication solutions
- Managed and monitored messaging and communication platforms including SMS, Email, WhatsApp, and Voice for Karix Solutions
- Utilized monitoring tools such as Dynatrace, Solarwinds, Grafana, and Checkmk to oversee servers, applications, networks, and databases
- Configured monitoring tools, installed agents, and customized applications based on customer requirements
- Proactively monitored systems, quickly identifying and troubleshooting potential issues
- Utilized Putty configuration tool to access multiple servers for initial issue troubleshooting
- Provided L1 and L2 support on a 24/5 rotational shift
- Managed numerous incident, request, and change tickets using Freshservice and Freshdesk tools
- Employed MySQL and DBeaver for database management
- Utilized shell scripting and Python scripting for automation, reducing manual intervention
- Facilitated file transfer between Windows and Linux using WinSCP
- Participated in Bridge calls with cross-functional teams to identify workarounds for prompt issue resolution
- Prepared comprehensive incident reports and conducted root cause analysis – RCA
- Facilitated weekly discussions for production deployments
- A mobile communication platform provider focusing on messaging and communication solutions
Education
St.peter's institute of higher education and researchChennai
B.E
04.2019
Town higher secondary schoolKumbakonam
HSC
07.2010
ARR Matriculation schoolKumbakonam
SSLC
07.2008
Skills
- Dynatrace
- Freshdesk
- Grafana
- JIRA
- Linux
- Nagios
- Postman
- PuTTY
- Python
- RabbitMQ
- SolarWinds
- SQL
- WinSCP
- Python Scripting
- Shell Scripting
- Kubernetes
- Azure pipeline
- Jenkins
- Check mk
- Change management
- ITIL
- ITSM
- Fresh service automation
- Integration of monitoring to ITSM
- Application support
- Product support
- Infrastructure/application monitoring
- Rancher
- Datadog
- Aws,S3, cloud watch,IAM,EC2,
- Soft skills -Team player, fast learner, Good communication skills, Quick decision making, Problem solving,
Accomplishments
- Reduced incident response time by 30% using Python scripts.
Hobbies and Interests
- Watching movies
- Spending quality time with family and friends
Training
- CCNA/Networking
- AWS/Azure DevOps
- RHCE
- SQL
- Dynatrace/Solarwinds
- Python
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
NOC Engineer - I
Karix Mobile
03.2021 - Current
St.peter's institute of higher education and research
B.E
Town higher secondary school
HSC
ARR Matriculation school
SSLC
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