Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

ARUN RAMACHANDRAN

Mayiladuthurai

Summary

Versatile and experienced professional with a Master's in Computer Applications and a Bachelor's in Commerce. Proven expertise in IT support, document control, and hotel operations. Known for a solid foundation in systems administration, customer service, and document lifecycle management. Currently seeking a full-time opportunity after a career break taken for personal reasons, with a strong motivation to re-enter the workforce and contribute meaningfully.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Freelance / Previous Roles
01.2010 - 01.2022
  • Provided L1 and L2 technical support across hardware, software, and networking issues.
  • Responded to customer queries via phone and email, troubleshooting problems and escalating where necessary.
  • Installed, maintained, and repaired computer systems and peripherals.
  • Wrote user manuals and conducted end-user training for clients and staff.
  • Performed root cause analysis of recurring system issues and implemented long-term solutions.

Document Controller

Project-Based Role
Tamil Nadu
01.2015 - 01.2021
  • Managed full document lifecycle for engineering and administrative projects.
  • Implemented efficient document filing, tracking, and auditing systems.
  • Ensured all stakeholders had access to current versions of documents.
  • Developed document control procedures in compliance with company and regulatory standards.

Hotel Management Trainee & System Support

Kenilworth Beach Resort Hotel
Goa
10.2004 - 03.2005
  • Trained across departments in a five-star hotel, focusing on front office and systems operations.
  • Installed and maintained IT systems supporting hotel administration.
  • Assisted in managing staff, interviewing new hires, and tracking hotel finances.

Education

Master of Computer Applications -

Anna University – E.G.S. Pillay Engineering College
Tamil Nadu
01.2010

Bachelor of Commerce -

Andhra University
Andhra Pradesh
01.2006

Diploma in Hotel Management -

Indo American Academy
India
01.2005

Skills

  • IT Support & Troubleshooting (Hardware/Software, LAN/WAN)
  • Document Control & Compliance Management
  • Hotel Operations & Guest Relations
  • System Installation, Configuration & Maintenance
  • Microsoft Technologies (NET Framework, SQL Server)
  • Office Administration & Coordination

Certification

  • Microsoft Certified Technology Specialist: Service Communication Applications (.NET Framework 4.0)
  • Microsoft Certified Technology Specialist: Web Applications (.NET Framework 4.0)

Personal Information

  • Date of Birth: 07/24/83
  • Nationality: Indian
  • Marital Status: Married

Timeline

Document Controller

Project-Based Role
01.2015 - 01.2021

Technical Support Specialist

Freelance / Previous Roles
01.2010 - 01.2022

Hotel Management Trainee & System Support

Kenilworth Beach Resort Hotel
10.2004 - 03.2005

Master of Computer Applications -

Anna University – E.G.S. Pillay Engineering College

Bachelor of Commerce -

Andhra University

Diploma in Hotel Management -

Indo American Academy

Similar Profiles

CREATE PROFILE
ARUN RAMACHANDRAN