ARUN RAMACHANDRAN
Mayiladuthurai
Summary
Versatile and experienced professional with a Master's in Computer Applications and a Bachelor's in Commerce. Proven expertise in IT support, document control, and hotel operations. Known for a solid foundation in systems administration, customer service, and document lifecycle management. Currently seeking a full-time opportunity after a career break taken for personal reasons, with a strong motivation to re-enter the workforce and contribute meaningfully.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Freelance / Previous Roles
01.2010 - 01.2022
- Provided L1 and L2 technical support across hardware, software, and networking issues.
- Responded to customer queries via phone and email, troubleshooting problems and escalating where necessary.
- Installed, maintained, and repaired computer systems and peripherals.
- Wrote user manuals and conducted end-user training for clients and staff.
- Performed root cause analysis of recurring system issues and implemented long-term solutions.
Document Controller
Project-Based Role
Tamil Nadu
01.2015 - 01.2021
- Managed full document lifecycle for engineering and administrative projects.
- Implemented efficient document filing, tracking, and auditing systems.
- Ensured all stakeholders had access to current versions of documents.
- Developed document control procedures in compliance with company and regulatory standards.
Hotel Management Trainee & System Support
Kenilworth Beach Resort Hotel
Goa
10.2004 - 03.2005
- Trained across departments in a five-star hotel, focusing on front office and systems operations.
- Installed and maintained IT systems supporting hotel administration.
- Assisted in managing staff, interviewing new hires, and tracking hotel finances.
Education
Master of Computer Applications -
Anna University – E.G.S. Pillay Engineering College
Tamil Nadu01.2010
Bachelor of Commerce -
Andhra University
Andhra Pradesh01.2006
Diploma in Hotel Management -
Indo American Academy
India01.2005
Skills
- IT Support & Troubleshooting (Hardware/Software, LAN/WAN)
- Document Control & Compliance Management
- Hotel Operations & Guest Relations
- System Installation, Configuration & Maintenance
- Microsoft Technologies (NET Framework, SQL Server)
- Office Administration & Coordination
Certification
- Microsoft Certified Technology Specialist: Service Communication Applications (.NET Framework 4.0)
- Microsoft Certified Technology Specialist: Web Applications (.NET Framework 4.0)
Personal Information
- Date of Birth: 07/24/83
- Nationality: Indian
- Marital Status: Married
Timeline
Document Controller
Project-Based Role
01.2015 - 01.2021
Technical Support Specialist
Freelance / Previous Roles
01.2010 - 01.2022
Hotel Management Trainee & System Support
Kenilworth Beach Resort Hotel
10.2004 - 03.2005
Master of Computer Applications -
Anna University – E.G.S. Pillay Engineering College
Bachelor of Commerce -
Andhra University
Diploma in Hotel Management -
Indo American Academy
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