Arun R M
Kochi,KL
Summary
Telecom professional with 13+ years of experience in telecom operations, network performance monitoring, RF planning, infrastructure management, and data analytics. Experienced in KPI reporting, outage analysis, dashboard development, network availability monitoring, root cause analysis (RCA), SLA compliance, and telecom operations reporting. Strong expertise in Advanced Excel, data visualization, SAP EAM, and transforming operational data into actionable business insights.
Overview
3
3
Certifications
13
13
years of professional experience
Work History
State Assistant Planning Coordinator
Reliance Industries Limited
07.2024 - Current
- Developed KPI dashboards and management reports for telecom operations.
- Analyzed network availability, outage trends, and maintenance compliance.
- Performed RCA for recurring outages and service-impacting incidents.
- Ensured SAP data integrity and governance compliance.
- Supported operational decision-making through data-driven performance analysis.
RF Planning Engineer
Bharti Airtel Services
09.2023 - 06.2024
- Conducted RF performance analysis and network optimization activities.
- Evaluated 4G/5G coverage and capacity KPIs to improve customer experience.
- Optimized low-revenue sites through analytical assessment and planning.
- Prepared performance reports and recommendations for network improvements.
Project Manager
AR Electrical
10.2021 - 08.2023
- Managed project execution, resource utilization, reporting, and stakeholder communication.
- Tracked project performance metrics and ensured timely delivery within budget.
Engineer – Operations & Maintenance
Indus Towers Limited
03.2015 - 09.2021
- Monitored and analyzed network availability, uptime, and outage performance across telecom sites.
- Prepared daily, weekly, and monthly KPI reports for management review.
- Conducted RCA for recurring outages and implemented corrective actions.
- Analyzed alarm trends and fault data to identify recurring issues and reduce downtime.
- Ensured SLA compliance through proactive monitoring and timely incident resolution.
- Managed preventive and corrective maintenance compliance.
- Coordinated with NOC, field teams, and vendors for fault restoration.
- Generated MIS reports and dashboards for operational reviews.
- Optimized energy consumption and operational costs through performance monitoring.
- Supported automation initiatives for alarm monitoring and fault management.
- Improved network uptime through preventive maintenance planning and risk identification.
Surveillance Engineer
Indus Towers Limited
01.2013 - 03.2015
- Monitored telecom infrastructure health and performance.
- Conducted network surveillance, compliance monitoring, and incident reporting.
- Supported operational continuity through proactive fault detection and escalation.
Education
Bachelor's Degree - Physics, Electronics, Electrical & Communication Engineering
Skills
Telecom Data Analytics
Network KPI Analysis
Data Visualization
Dashboard Development
Advanced Excel
RCA
Outage Analysis
Network Availability Monitoring
Certification
ChatGPT for Beginners: Save Time with Microsoft Excel
Timeline
State Assistant Planning Coordinator
Reliance Industries Limited
07.2024 - Current
RF Planning Engineer
Bharti Airtel Services
09.2023 - 06.2024
Project Manager
AR Electrical
10.2021 - 08.2023
Engineer – Operations & Maintenance
Indus Towers Limited
03.2015 - 09.2021
Surveillance Engineer
Indus Towers Limited
01.2013 - 03.2015