Arun Sankhla

Hands-on experience with Microsoft Dynamics 365 Commerce, Store Commerce and Cloud POS, supporting end-to-end retail operations.

• Experience analyzing inventory and transaction reconciliation issues between Store Commerce/POS and D365 Finance & Operations.
• Collaborated with cross-functional teams to investigate and resolve inventory, transaction, and integration issues, enhancing reliability across Dev, UAT, and Production environments.
• Experience troubleshooting complex POS, statement, transaction mismatch, and retail integration issues.
• Experience configuring and supporting Retail parameters, distribution schedules, RSSU and Commerce Scale Unit (CSU).
• Experience with CDX, Inventory Management, Pricing & Promotions, Loyalty, Statement Posting, and Order Management.
• Supported inventory management processes to ensure stock availability, accurate stock counting, timely adjustments, and efficient movement.
• Facilitated store setup and MPOS installation, activation, and configuration to integrate warehouse operations and billing software, streamlining retail processes.

• Supported and implemented Microsoft Dynamics 365 solutions, facilitating uninterrupted business processes.
• Supported store teams through MPOS installation, activation, and configuration for efficient operations.
• Implemented new stores with warehouse integration and billing software setup, streamlining operational processes.
• Resolved bugs and managed work items in Azure DevOps, contributing to improved system reliability.

• Hands-on experience with Store commerce and Cloud POS, including sales transactions, discounts, stock counting, and reconciliation between POS and D365 Finance & Operations.
• Configured retail parameters and distribution schedules, troubleshooting POS-related issues to improve operational outcomes.
• Experience in data management and testing, including SIT, UAT, and regression testing.
• Analyzed statement errors and transaction mismatches, delivering solutions across Dev, UAT, and Production environments to maintain data integrity.
• Gathered requirements and coordinated with cross-functional teams, delivering end-user training and support to ensure smooth software implementation.
• Developed expertise in RSSU and CSU configuration to support operational needs.
• Worked closely with technical teams on custom scripts and issue resolution.
• Experience in creating and tracking bugs in Azure DevOps and following up with teams until closure.

• Implemented Microsoft Dynamics 365 solutions to ensure seamless operational workflows.
• Resolved bugs and managed work items in Azure DevOps, contributing to enhanced system reliability.
• Facilitated MPOS installation, activation, and configuration for store teams, improving operational efficiency.
• Implemented new stores, including warehouse integration and billing software setup.

• Support and implement Microsoft Dynamics 365 solutions, ensuring smooth operations.
• Engaged with clients including KFC, Pizza Hut, and Sushi Restaurant to gather requirements and tailor solutions.
• Resolved support tickets related to software issues. related to Dynamics 365 Finance and Operations and MPOS applications.
• Address pre-go-live and post-go-live support queries for end users.
• Trained retail outlets on MPOS applications and Finance and Operations reporting to improve user proficiency.
• Install and configure Modern POS systems at retail stores, ensuring seamless functionality.
• Configure retail stores in the back office, including POS layouts, buttons, receipts, and tenders.
• Configured retail promotions, worker settings, devices, warehouses, taxes, and payments, enhancing operational efficiency.
• Resolved bugs and managed work items in Azure DevOps to enhance system efficiency.

• Configure sites, workers, devices, warehouses, and online payments in Dynamics 365.
• Trained users on MPOS functionality, facilitating seamless Commerce Data Exchange with Dynamics AX.
• Supported store teams with MPOS installation, activation, and configuration to enable efficient retail operations.
• Provide SQL and POS support to retail store end users for troubleshooting.
• Resolved gift voucher, credit note, and billing issues, improving customer satisfaction in retail operations.
• Implemented new stores, including warehouse integration and billing software setup.
• Install and configure SQL and MS-POS 2012 R3, verifying hardware/software requirements.
• Managed daily reports, ensuring accuracy and adherence to deadlines.
• Client: Aditya Birla Fusion and Retail (Tasva, MFL & Pantaloons).

• Provide Tier 1 and Tier 2 IT support for POS and desktop systems.
• Deployed and troubleshot POS and desktop-related issues, minimizing downtime and maintaining operational efficiency.
• Monitored and resolved assigned and pending tickets to improve response times and enhance user experience.
• Set up and configure POS systems, switches, and routers for new retail stores.
• Resolved escalated issues as subject matter expert on complex problems, facilitating swift solutions and supporting team knowledge.
• Coordinate with stakeholders across all levels for efficient issue resolution.
• Collaborated with Aditya Birla Group on Pantaloons and Future Group projects.