Arun Sharma
Delhi
Summary
Subject Matter Expert recognized for exceptional productivity and efficient task execution. Specializes in analytical problem-solving and innovative solution development. Demonstrates strong communication skills and adaptability to manage complex projects effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Subject Matter Expert
Concentrix
Bangkok
03.2023 - Current
- Mentored junior team members, enhancing skill development and performance.
- Established best practices for knowledge sharing to facilitate continuous improvement.
- Developed effective training materials that improved onboarding and learning processes.
Trust and Safety Specialist
Concentrix
Delhi
03.2018 - 03.2023
- Executed monetisation reviews, driving revenue growth initiatives.
- Analyzed data to facilitate informed business decisions and optimize performance.
- Ensured policy enforcement to maintain adherence to industry regulations.
- Led process improvement projects to enhance productivity and operational effectiveness.
Education
Master of Arts - Computer Applications Development
Indira Gandhi Open University
Delhi 01-2022
Bachelor in Computer Application -
Indra Gandhi Open University
New Delhi 04-2017
High School -
Vivekanand Public School
New Delhi 04-2014
Skills
Client coordination and project management
Training and Mentorship
Analytical reasoning
Effective communication
SQL proficiency
Oracle database skills
Six Sigma certification
Advanced spreadsheet techniques
Language Spoken
- English
- Hindi
Certification
GNIIT- specialisation in computer languages (2014-2018)
Six Sigma Black Belt (April 2025)
Timeline
Sr. Subject Matter Expert
Concentrix
03.2023 - Current
Trust and Safety Specialist
Concentrix
03.2018 - 03.2023
Master of Arts - Computer Applications Development
Indira Gandhi Open University
Bachelor in Computer Application -
Indra Gandhi Open University
High School -
Vivekanand Public School
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