Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jatin Chhabra

Gurgaon

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

5
5
years of professional experience

Work History

Sr. Subject Matter Expert

Concentrix Daksh Pvt. Ltd.
Gurgaon
04.2023 - Current
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Set specific goals for projects to measure progress and evaluate end results.

Sr. Advisor

IGT Solutions PVT. LTD.
Gurgaon
01.2020 - 08.2024
  • Provided technical support to staff members working with customers.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.

Sr. Customer Support Representative

Concentrix Daksh Pvt. Ltd.
Gurgaon
08.2020 - 04.2023
  • Provided technical support to customers via email and phone.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Resolved customer complaints in a timely manner.
  • Updated knowledge base articles regularly with new information related to email support services.
  • Monitored emails queues and responded quickly to customer requests.

Education

Bachelor of Commerce -

School of Open Learning, University of Delhi
New Delhi
12-2020

High School Diploma -

Lions Public School
Gurgaon
03-2016

MBA - Operations Management

Narsee Monjee Institute of Management
Mumbai
07-2024

Skills

  • Time Management
  • Strategic Thinking
  • Training and mentoring
  • Strong analytical skills
  • Idea Development and Brainstorming
  • Adaptability and Flexibility
  • Process Improvement
  • Proficient in Microsoft office tools

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • Traveling
  • Riding
  • Epistemophile

Timeline

Sr. Subject Matter Expert

Concentrix Daksh Pvt. Ltd.
04.2023 - Current

Sr. Customer Support Representative

Concentrix Daksh Pvt. Ltd.
08.2020 - 04.2023

Sr. Advisor

IGT Solutions PVT. LTD.
01.2020 - 08.2024

Bachelor of Commerce -

School of Open Learning, University of Delhi

High School Diploma -

Lions Public School

MBA - Operations Management

Narsee Monjee Institute of Management

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Jatin Chhabra