ARUN SHINDE
Lower Parel
Summary
Results-oriented Assistant Store Manager with over 20 years in optimising store operations and leading teams to achieve sales growth. Expertise in inventory management, visual merchandising, staff training, and process optimisation, fostering strong client relationships and exceptional shopping experiences. Strategic leader and effective communicator committed to enhancing organisational success and customer satisfaction.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Assistant Store Manager
Reliance Retail Smart Bazaar
Kandivali
03.2022 - Current
- Assist in achieving sales targets and boosting revenue.
- Ensure adherence to standard operating procedures (SOPs) and company policies.
- Assisted in overseeing store operations, ensuring efficient workflow and team coordination.
- Monitor and control store expenses to maximize profitability.
- Maintain inventory levels, stock replenishment, and storage management.
- Coordinate with vendors and suppliers for stock and deliveries.
- Train staff on customer service best practices.
- Handled customer inquiries, complaints, and service issues professionally.
- Ensured high customer satisfaction through proactive service and effective resolution of issues.
- Managed cash register transactions efficiently and bank deposits.
- Assisted in managing budgets and sales reports to support financial accuracy and decision-making.
Department Manager
Big Bazar Future Group
Phoenix Mall
08.2013 - 02.2022
- Achieve department sales targets and revenue goals.
- Oversee daily operations of the department, ensuring smooth workflow.
- Implement company policies, Standard Operating Procedures (SOPs), and industry regulations.
- Monitored department performance, identifying issues and implementing corrective actions to maintain operational efficiency.
- Ensure proper stock levels, inventory management, and product availability.
- Train employees on customer engagement and sales strategies.
- Implement promotions, marketing strategies, and visual merchandising.
- Recruit, train, and supervise department employees.
- Create work schedules and assign tasks to optimize productivity.
- Conducted performance evaluations, providing constructive feedback and supporting employee career growth initiatives.
- Ensured excellent customer service by addressing escalated complaints and fostering a positive shopping experience.
Assistant Department Manager
Big Bazar Future Group
Phoenix Mall
02.2008 - 07.2013
- Assist in achieving department sales and performance targets.
- Assisted in managing daily department operations and optimising workflow to enhance efficiency.
- Ensure adherence to company policies, Standard Operating Procedures (SOPs), and industry regulations.
- Ensure high standards of customer service and resolve minor complaints.
- Train employees on customer engagement and sales techniques.
- Create and adjust work schedules to optimize productivity.
- Provide feedback, guidance, and motivation to team members.
- Monitored inventory levels and coordinated stock replenishment to ensure product availability.
- Coordinate with suppliers, logistics teams, and other departments for smooth operations.
- Support promotions, merchandising, and marketing activities.
- Supported recruiting and trained department employees to foster a skilled and motivated team.
Team Leader
Big Bazar Future Group
Phoenix Mall
07.2006 - 01.2008
- Oversee daily team operations and ensure tasks are completed efficiently.
- Assign work responsibilities based on skills and workload balance.
- Motivate employees to achieve individual and team goals.
- Train and mentor team members to enhance skills and productivity.
- Monitored team performance, providing constructive feedback to enhance individual development.
- Conducted performance evaluations, identifying areas for improvement to support team growth.
- Foster a positive and productive team environment.
- Ensure compliance with company policies, procedures, and industry standards.
- Ensure high standards of service and customer satisfaction.
- Monitor quality control and adherence to service guidelines.
- Resolved customer complaints and escalated issues, ensuring prompt resolution and customer satisfaction.
Team Member
Big Bazar Future Group
Phoenix Mall
08.2004 - 06.2006
- Led a team of 25 members, providing guidance and motivation to achieve monthly sales targets.
- Present weekly and monthly sales performance, growth comparisons with the previous year, and strategise for upcoming weeks.
- Compiled weekly reports on staff KPIs, store performance, competitor analysis, and customer trends for head office review.
- Monitored competitor activities to identify opportunities and maximise own label sales.
- Ensure adherence to visual merchandising (VM) standards and SOP implementation.
- Maintained inventory records and tracked stock pilferage to ensure accurate stock levels.
- 18-20 Lakhs.
Education
SSC -
Maharashtra Board
Mumbai, MH01-1992
Skills
- Inventory management
- Customer engagement
- Customer support
- Performance monitoring
- Time management
- Team development
- Staff mentoring
- Leadership
- MS Office proficiency
Custom
- Joined as a Team Member in 2002 and quickly promoted to Team Leader in 2004.
- Promoted to Assistant Department Manager in 2006 for consistent performance and leadership.
- Achieved further success with a promotion to Department Manager in 2010 due to exceptional contributions.
- Currently serving as an Assistant Manager at Reliance Retail Smart Bazaar, consistently exceeding expectations and contributing significantly to the store's success.
Languages
English
Beginner
A1
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Assistant Store Manager
Reliance Retail Smart Bazaar
03.2022 - Current
Department Manager
Big Bazar Future Group
08.2013 - 02.2022
Assistant Department Manager
Big Bazar Future Group
02.2008 - 07.2013
Team Leader
Big Bazar Future Group
07.2006 - 01.2008
Team Member
Big Bazar Future Group
08.2004 - 06.2006
SSC -
Maharashtra Board