Arun Singh
IT Support Manager
Gurgaon
Summary
I am an experienced IT professional with 14 years of expertise in managing IT services and support. I excel at leading teams, coordinating vendor relationships, and providing technical assistance to end-users. My proficiency in IT infrastructure expansion and ticket monitoring stems from my strong background in IT asset management and client needs analysis.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Manager-IT Support
Truetech Services Pvt. Ltd
10.2024 - Current
- Lead the service team (team size: 15+)
- Responsible for expanding IT infrastructure in accordance with company requirements
- Daily monitor ticket status and handle escalated tickets
- Hold a weekly meeting with the team to improve service quality
- Worked on Slack, Click Up & fieldsense management tools for managing IT service operations and assigning tasks to the team.
- Conduct technical interviews for hires in the service team
- Interact with the sales team to understand the client’s new requirements and suggest solutions for technical fulfillments.
- Purchase laptops, desktops, and components from multiple OEMs after price negotiation
Manager-IT Services & Support
Delta IT Network Pvt. Ltd
10.2018 - 02.2024
- Lead the service team (Team size: 25+) L1, L2, and L3 Level support for Desktop/Laptop, Network, Server, CCTV, and networking
- Manage a roster of field support and onsite engineers
- Daily monitor ticket status and update to respective clients
- Manage IT Assets of AMC clients
- Price negotiation with vendors for purchasing laptop & desktop parts
- Worked on E-helpdesk ticketing tools to log the ticket
- To improve service quality take a monthly meeting with the team.
- Provide E-mail support (MS Outlook, Office 365)
Desktop Support Engineer
Impact Infotech Pvt. Ltd
Lucknow
11.2016 - 10.2018
- Tech-Mahindra Project-RHICL
- Worked on BMC/BDRM Ticketing tools for IT support
- Provided Desktop/laptop hardware and software support
- Worked on Bomgar + TeamViewer tool for Remote Support
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured MS Outlook/Live mail and resolved related issues
Desktop Support Engineer
CMS IT Services Pvt. Ltd
Lucknow
04.2013 - 11.2016
- Handled Exide-Industries Ltd, Unicef India & GVK EMRI on-call support at Lucknow
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed the LAN, SAP installation, Antivirus, Outlook Express, MS Outlook, and Office 365
- Coordinated with vendors for hardware and network issues
- Followed the Daily IT checklist & provided a Daily call report to the HO IT team
- Resolved hardware-related issues on desktop/laptop and network printers
Desktop Support Engineer
Infocare Digital Service Pvt. Ltd
Lucknow
07.2010 - 04.2013
- Wipro-Infotech Project- Tata-AIA Life
- Regional SPOC for TATA-AIA, providing technical support through team members
- Provided Desktop, Basic network & network printer support
- Troubleshoot and resolved Systems related problems
- Configured outlook and resolved related issues
- Managed inventory of North TATA-AIA
Education
Graduation - Sociology
Lucknow University
Lucknow 04.2001 -
Intermediate - ZBC
U.P. Board
Lucknow 04.2001 -
High School - Science
U.P. Board
Lucknow04.2002
Skills
ITIL V4 Foundation
- Microsoft Power BI
- Bomgar & E-Helpline ticketing tools
- Slack
- Microsoft Office 365
- IT Service management
- Team Leadership
- Vendor Management
- Desktop support
- Inventory Management
- Technical Interview
Team leadership
Certification
ITIL V4 Foundation Certified (GR671563976AS)
Interests
Playing Cricket, Watching Movies, Singing
Accomplishments
- Performer of the Year 2021 and 2019 at Delta IT Network Pvt Ltd Performed exceptionally well at Delta IT Network, earning accolades for performance
- Star of the Month-Jan 2013 at Wipro Infotech Recognized for outstanding contributions at Wipro Infotech
Timeline
Manager-IT Support
Truetech Services Pvt. Ltd
10.2024 - Current
Manager-IT Services & Support
Delta IT Network Pvt. Ltd
10.2018 - 02.2024
Desktop Support Engineer
Impact Infotech Pvt. Ltd
11.2016 - 10.2018
Desktop Support Engineer
CMS IT Services Pvt. Ltd
04.2013 - 11.2016
Desktop Support Engineer
Infocare Digital Service Pvt. Ltd
07.2010 - 04.2013
Graduation - Sociology
Lucknow University
04.2001 -
Intermediate - ZBC
U.P. Board
04.2001 -
High School - Science
U.P. Board
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