Sukumar Harale
Mumbai
Summary
IT professional with over 5 years of experience in application support and project coordination. Proven track record in managing large-scale projects, optimizing processes, and maintaining secure IT environments. Expertise in project delivery, access management, and stakeholder collaboration, leading to enhanced operational efficiency. Recognized for strong analytical skills and effective communication, ensuring successful project outcomes.
Overview
7
7
years of professional experience
Work History
Senior Associate- IT Project Management & Technical Support
Reserve Bank Information Technology Pvt Ltd
10.2023 - Current
- Led end-to-end coordination of IT infrastructure and application support projects across multiple RBI offices PAN India, ensuring ontime delivery within defined scope and budget.
- Served as the primary liaison between stakeholders, cross-functional teams, and vendors, translating business needs into actionable technical requirements.
- Supported RFP processes by preparing technical documentation, evaluating vendor proposals, and ensuring alignment with organizational objectives.
- Managed Access Management System operations, including user provisioning, device setup, incident resolution, and compliance monitoring.
- Resolved escalated incidents by coordinating with vendor teams and ensured timely closure of application and access management issues.
- Oversaw the complete project lifecycle-requirement gathering, planning, scheduling, change control, and environment migrations.
- Monitored SLA compliance, analyzed incident trends, and implemented service improvement measures aligned with ITIL best practices.
- Prepared and presented MIS reports, dashboards, and performance reviews to senior management for informed decision-making.
- Maintained project documentation, SOPs, and knowledge repositories to ensure operational continuity and audit compliance.
- Supported risk assessment and mitigation planning to minimize downtime and ensure uninterrupted business operations.
- Facilitated training and knowledge-sharing sessions to strengthen team skills and promote cross-team collaboration.
Technical Support Engineer
Solus Security System Pvt. Ltd.
01.2020 - 10.2023
- Provided technical support to customers by analyzing operating systems, database subsystems, and system management and diagnosing and resolving issues as well as enabling successful software installation upgrades for all the projects e.g Netmagic, Sify, Nxtra, RBI, Wipro, ITC, etc.
- Managing ticketed query systems and ensuring a comprehensive database of queries and resolutions is kept up to date. (Salesforce)
- Maintaining and updating technical documents and procedures.
- Experienced in analyzing & reporting patterns of issues by using salesForce.
- Addressed technical issues and guided end users through resolution.
- Monitoring VM Servers & Swagat Portal.
- Installation and configuration of Data Communicator.
- Installation and Maintenance of SQL Server Database.
- Configuration and enabling of IIS Services.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients.
- Installation and Maintenance of Assure ID (card printing) Software.
- Employees' ID Card Template Designing & Connecting to Database.
- Good experience in resolving tickets and system monitoring within SLA.
- Installation and maintenance of Weigand Reader, TCP/IP, Biometric Reader (double security and single security), and 2RC, 4RC Controller.
- Installation and maintenance of Flap Barriers, Tripod, Turnstile, and EM Lock.
- Personalization of Smart Card.
- Configuration of Controllers and Biometric Devices.
Starmind Solutions Pvt.Ltd
02.2019 - 12.2019
- Maintaining the ESCAMS project database.
- Installation and configuration of Data Communicator.
- Installation and Maintenance of SQL Server Database.
- Providing software application support.
- Documenting processes and monitoring application performance metrics.
- Installation and Maintenance of Assure ID (card printing) Software.
- Employees' ID Card Template Designing & Connecting to Database.
- Installation and maintenance of Weigand Reader, TCP/IP, Biometric Reader (double security and single security), and 2RC, 4RC Controller.
- Installation and maintenance of Flap Barriers, Tripod, Turnstile, and EM Lock.
- Personalization of Smart Card.
- Configuration of Controllers and Biometric Devices.
Education
Bachelor Of Computer Applications - BCA
01.2023
Skills
- SQL Database
- MS-Office
- MS-Excel
- ITIL V4
- Power BI
Personal Information
- Total Experience: 5 Years
- Title: Senior Associate
Timeline
Senior Associate- IT Project Management & Technical Support
Reserve Bank Information Technology Pvt Ltd
10.2023 - Current
Technical Support Engineer
Solus Security System Pvt. Ltd.
01.2020 - 10.2023
Starmind Solutions Pvt.Ltd
02.2019 - 12.2019
Bachelor Of Computer Applications - BCA
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