GADIGE PRAMOD KUMAR
Hyderabad
Summary
Results-driven technical support expert with 6+ years of experience in MNO and MVNO, achieving 95% customer safisfaction. Skilled in complex problem-solving and dedicated to excellent service delivery. Detail-oriented Senior Program Manager with expertise in manual testing, project management, and QA processes. Committed to driving continuous improvement and delivering exceptional results in a forward-thinking organization
Overview
9
9
years of professional experience
Work History
Senior Program Manager & Technical Support Lead
Aryagami Cloud Services
Hyderabad
01.2023 - Current
- Managed testing procedures for Infimobile, a USA-based MVNO project.
- Conducted manual testing of CRM and customer websites.
- Oversaw project management and provided technical support.
- Led a team of 11 technical support staff and 8 agents to provide exceptional service to customers.
- Delivered excellent customer support with 95% satisfaction along with a team of 19 agents.
Quality Analysis Engineer
Aryagami Cloud Services Pvt Ltd
Hyderabad
01.2017 - 01.2022
- Managed billing and charging processes for Lycamobile MNO-Uganda.
- Conducted manual testing of CRM systems and integrated voice calls, data services, and SMS.
- Trained the Lyca team on CRM and mobile applications.
- Validated billing reports, CDRs, and finance reports.
- Completed the Lyca BSS project.
- Provided support to Lyca after completion of project.
- A company which provides IT and Billing solutions to telecom companies.
QA Manager
Aryagami Cloud Services
Hyderabad
01.2017 - 01.2022
- Led a team of 6 members to ensure quality assurance for Lyca services.
- Conducted end to end testing for Lyca Billing Platform, CRM Platform and Troubleshooting platform.
Education
B-Tech - Electronics and Communication
SRM University
Chennai, Tamil Nadu01.2014
Intermediate -
NARAYANA Junior College
Hyderabad01.2010
SSC -
Machani Somappa English Medium High School
Yemmiganur01.2008
Skills
- Manual testing
- Basic knowledge in Java
- MS Office
- Automation Testing
- Billing CRM Tools
- SQL Database
- Scrum Project Management
- Jira Software
Personal Information
Passport Number: M8161387
Custom Section
I do hereby confirm that the information given in this Curriculum Vitae is true and correct to the best of my knowledge.
Hobbies and Interests
Playing Cricket
Projects
Major Project, Energy aware sensor node design with its applications in wireless sensor network. Mini Projects, Embedded system, from Maas Tech Ltd, Chennai.
Languages
English
Advanced
C1
Telugu
Advanced
C1
Hindi
Intermediate
B1
Interests
- Volleyball
- Cricket
- Workouts
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Project.
- Improved social media reviews by successfully handling customer complaints and implementing monthly staff training.
- Enhanced Various processes, implementing across department for increased productivity and profits.
Timeline
Senior Program Manager & Technical Support Lead
Aryagami Cloud Services
01.2023 - Current
Quality Analysis Engineer
Aryagami Cloud Services Pvt Ltd
01.2017 - 01.2022
QA Manager
Aryagami Cloud Services
01.2017 - 01.2022
B-Tech - Electronics and Communication
SRM University
Intermediate -
NARAYANA Junior College
SSC -
Machani Somappa English Medium High School