Arun Singh
Yamuna Nagar
Summary
Results-driven Customer Service and Sales Executive with a strong background in customer relationship management and sales coordination. Expertise in cultivating customer relationships, resolving queries, and achieving sales targets. Skilled in communication, negotiation, and problem-solving, dedicated to enhancing customer satisfaction and fostering business growth.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Senior Customer Sales and Service Executive
Cogoport Private Limited
Gurugram, India
11.2024 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Delivered high level of service to customers in an effort to build upon future relationships.
- Cultivated strong industry relationships to promote services and improve business operations.
- Managed corporate communications, strengthening brand image and stakeholder relations through effective messaging.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Identified issues, analysed information and provided solutions to problems.
- Built successful business culture focused on performance optimisation and goal attainment.
Sr. Executive Customer Service and Documentation
World View Shipping and Logistics
New Delhi, India
08.2024 - 11.2024
- Managed export documentation process, including bill of lading and customs declarations, ensuring adherence to international trade regulations for seamless operations.
- Reviewed and approved export documentation, certifying accuracy and compliance with international standards.
- Processed export documentation, adhering to customs regulations and facilitating smooth international trade operations.
- Managed export documentation, ensuring compliance with local and international shipping regulations.
- Coordinated with internal departments to verify accuracy and completeness of export documentation, enhancing compliance and operational efficiency.
- Processed customs documentation for international shipments, ensuring compliance with regulations. for international shipments, facilitating smooth border crossings.
- Maintained comprehensive records and documentation, ensuring compliance with legal standards and safeguarding client confidentiality.
Sr. Executive OL3
NIPPON EXPRESS (INDIA) PRIVATE LIMITED
Ahmedabad, India
03.2024 - 05.2024
- Managed daily Ocean Export shipment operations from booking to final delivery.
- Coordinated communication among customers, overseas agents, carriers, CHA, transporters, and vendors to ensure seamless shipment operations.
- Developed strong knowledge of freight, ocean export processes, carrier services, and documentation.
- Processed shipment orders, arranged freight, container pickup, stuffing, and delivery.
- Handled shipping line bookings through INTTRA/carrier portals and ensured timely container allotment.
- Submitted Shipping Instructions, VGM, TR, Form 13 within prescribed cut-offs through ODeX/MMD3.
- Prepared HBL and coordinated timely approval of HBL/MBL drafts with customers and overseas teams.
- Monitored shipments through carrier tracking systems and provided timely shipment updates.
- Coordinated with CHA for customs clearance, cargo stuffing, and container handover.
- Verified carrier invoices, prepared shipper invoices, and ensured cost/revenue reconciliation and file closure.
- Maintained accurate shipment records and prepared daily DSR reports for management.
- Resolved customer queries, shipment issues, claims, and operational challenges with quick turnaround.
- Developed and maintained strong relationships with existing and potential customers, enhancing customer satisfaction and loyalty.
- Generated new sales opportunities through proactive outreach via cold calling, emails, website chats, and inbound inquiries, contributing to business growth.
- Understood customer requirements and provided effective logistics and shipping solutions.
Customer Service Representative
Cogoport Private Limited
Gurugram, India
01.2023 - 03.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service inquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Attended to incoming enquiries within target timeframes.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
- Responded to customer emails with accurate, professional replies.
- Gave clients information about available products and services to build awareness.
- Processed payments for clients and created invoices for outstanding balances.
Docuemenatation Executive
IMPEX SERVICES INDIA PRIVATE LIMITED
Jaipur, India
09.2021 - 12.2022
- Prepared Daily Shipment Reports (DSR) and provided timely updates to management, facilitating informed decision-making.
- Developed and maintained strong customer and business relationships, fostering loyalty and repeat business.
- Understood customer requirements and provided effective shipping and logistics solutions.
- Liaised with CHA for customs clearance, cargo stuffing, and container handover.
- Submitted Shipping Instructions, VGM, and TR through ODeX/MMD3 within carrier cut-off timelines.
- Managed shipping bookings through carrier websites/INTTRA and ensured timely container allotment.
- Coordinated transporters to ensure timely container pickup and movement, enhancing operational efficiency.
- Tracked shipments from container pickup to final delivery through carrier tracking portals.
- Coordinated carrier invoices for payment and raised shipper invoices accordingly.
- Submitted Form 6/Form 13 through ODeX and coordinated direct submission at the seaport.
- Prepared HBL and coordinated timely approval of HBL/MBL drafts with customers and overseas agents.
- Generated new business opportunities through cold calling and email marketing.
- Developed strong knowledge of logistics services, product features, and customer benefits.
- Followed up on sales inquiries received through website chats, emails, and inbound calls.
- Ensured timely communication and proactive follow-up with customers, overseas teams, and stakeholders.
Internship Trainee
T.M.T Logistics
Delhi , India
08.2020 - 08.2021
- Managed day-to-day export shipment operations and documentation to ensure smooth logistics processes.
- Coordinated communication among customers, overseas agents, shipping lines, CHA, and transporters to facilitate timely shipments.
- Monitored shipment status from container pickup to vessel departure and final delivery to ensure accurate tracking and timely updates.
- Assisted in preparing and submitting Shipping Instructions, VGM, TR, Form 13, HBL, and MBL documents.
- Supported the team in booking containers, shipment planning, and cargo movement.
- Followed up with shipping lines for booking confirmation, container allotment, and documentation.
- Maintained shipment records, DSR reports, and operational documentation.
- Assisted in resolving customer queries and shipment-related issues.
Education
Diploma of Higher Education - Export Marketing Management
Kurukshetra University
Kurukshetra, IN-HR01-2025
Master of Business Administration - Marketing and HR
Kurukshetra University
Kurukshetra, IN-HR01-2024
Bachelor of Business Administration - Logistic, Retailing and E-commerce
Indian Maritime University
Chennai, TN01-2021
Skills
- Export compliance
- Shipping operations
- Logistics management
- Operations management
- Sales development
- Customer relationship management
- Client engagement
- Client relationship management
- Process improvement
- Problem solving
- Communication skills
- Team collaboration
Languages
Hindi
Proficient
C2
English
Proficient
C2
Interests
- Trading
- Travelling
- Cricket
Timeline
Senior Customer Sales and Service Executive
Cogoport Private Limited
11.2024 - Current
Sr. Executive Customer Service and Documentation
World View Shipping and Logistics
08.2024 - 11.2024
Sr. Executive OL3
NIPPON EXPRESS (INDIA) PRIVATE LIMITED
03.2024 - 05.2024
Customer Service Representative
Cogoport Private Limited
01.2023 - 03.2024
Docuemenatation Executive
IMPEX SERVICES INDIA PRIVATE LIMITED
09.2021 - 12.2022
Internship Trainee
T.M.T Logistics
08.2020 - 08.2021
Diploma of Higher Education - Export Marketing Management
Kurukshetra University
Master of Business Administration - Marketing and HR
Kurukshetra University
Bachelor of Business Administration - Logistic, Retailing and E-commerce
Indian Maritime University