Hi, I’m
ARUN S.L
Thiruvananthapuram
Summary
A self-motivated and hard working person with experience in all aspects of work. Able to use own initiative and work as part of a team. proven leadership skill, Including managing and motivating other staff to achieve company objective communicator and trainer with good problem solving and analytical skills. Now looking forward to contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork.
Overview
16
years of professional experience
Work History
PVR INOX Kripa Cinemas, PVR INOX LTD
Duty Manager
01.2023 - Current
Job overview
- Trained employees in essential job functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
LuLu Hypermarket, LuLu Group Of India Pvt Ltd.
Assistant Manager - Fresh Food
12.2021 - 10.2022
Job overview
- Supervised staff at all functions, instructing employees to restock items quickly and to promote exemplary service to Customers .
- Need to control Hot Food, Bakery, Fruits and Vegetables, Fish, meat, lamb etc.
- Controlled food costs and managed inventory.
Elite Foods Catering Services
Senior Catering Supervisor
10.2019 - 12.2019
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Chirag Inn, Business Class Hotel
Manager - Food and Beverage Service
08.2016 - 12.2018
Job overview
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
IIST (Indian Institute Of Space Science And Technology), Govt. Of India
Catering Supervisor - Contract Basis
05.2013 - 11.2015
Job overview
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Theeyal Catering and Events
Catering Supervisor
07.2012 - 04.2013
Job overview
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
Hotel Windsor Rajadhani
Captain - Food and Beverage Service
06.2011 - 06.2012
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
Emirates Flight Catering
Team Member, Production Coordinator
08.2010 - 05.2011
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Vythiri Resort
Trainee Captain
08.2008 - 03.2009
Job overview
- Prepared food orders to support waitstaff and other team members.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Club Mahindra Lakeview Resort Munnar.
Guest Service Associate - Food& Beverage Service
02.2008 - 08.2008
Job overview
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used Software to check daily record sheets, guest accounts and available vouchers.
Club Mahindra Back Water Retreat Ashtamudi Resort
Industrial Trainee - Food and Beverage Service
11.2007 - 01.2008
Job overview
- Training on Food and beverage service
Club Mahindra BackWater Retreat Ashtamudi Resort
Hotel Operational Trainee
05.2007 - 09.2007
Job overview
- Training for Front office, House Keeping, Food and beverage service etc
Education
Nehru Arts & Science College, Bharathi University, Coimbatore, Tamil Nadu
B.sc from Catering Science and Hotel Management
08.2008
Board of Public Examination, Govt of Kerala, , Model BHSS,Thiruvananthapuram, Kerala, India
PLUS TWO from Commerce
03.2005
Board of Public Examinations, Government of Kerala, Model BHSS, Thiruvananthapuram, Kerala, India
S.S.L.C (10th) from English
03.2003
Skills
- Employee Performance Reviews
- Menu Preparation
- Staff Scheduling
- Service Management
- SOP Development
- KPI Monitoring
- Hospitality Management
- New Employee Training
- Shift Scheduling
Accomplishments
FSSAI – Food Safety Supervisor certificate of competence successfully
Timeline
Duty Manager
PVR INOX Kripa Cinemas, PVR INOX LTD
01.2023 - Current
Assistant Manager - Fresh Food
LuLu Hypermarket, LuLu Group Of India Pvt Ltd.
12.2021 - 10.2022
Senior Catering Supervisor
Elite Foods Catering Services
10.2019 - 12.2019
Manager - Food and Beverage Service
Chirag Inn, Business Class Hotel
08.2016 - 12.2018
Catering Supervisor - Contract Basis
IIST (Indian Institute Of Space Science And Technology), Govt. Of India
05.2013 - 11.2015
Catering Supervisor
Theeyal Catering and Events
07.2012 - 04.2013
Captain - Food and Beverage Service
Hotel Windsor Rajadhani
06.2011 - 06.2012
Team Member, Production Coordinator
Emirates Flight Catering
08.2010 - 05.2011
Trainee Captain
Vythiri Resort
08.2008 - 03.2009
Guest Service Associate - Food& Beverage Service
Club Mahindra Lakeview Resort Munnar.
02.2008 - 08.2008
Industrial Trainee - Food and Beverage Service
Club Mahindra Back Water Retreat Ashtamudi Resort
11.2007 - 01.2008
Hotel Operational Trainee
Club Mahindra BackWater Retreat Ashtamudi Resort
05.2007 - 09.2007
Nehru Arts & Science College, Bharathi University
B.sc from Catering Science and Hotel Management
Board of Public Examination, Govt of Kerala,
PLUS TWO from Commerce
Board of Public Examinations, Government of Kerala
S.S.L.C (10th) from English
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