RITURAJ CHOUDHARY
Kolkata
Summary
Enthusiastic and visionary Hotelier who understand the goal of his guest, organization and colleagues. Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
11
11
years of professional experience
Work History
Duty Manager
Taj Bengal Kolkata
Kolkata
11.2022 - Current
- Responsible for driving Guest Satisfaction and Social Media Score of the hotel
- Talent Development - Work with department Executives, Front Desk Managers to develop & train the associates as per Brand Standard keeping training hours in mind
- Handling Front Desk, Concierge, Travel Desk, Bell Desk, Chambers Lounge and Business Center operations ensuring adherence to the Brand Standards
- Night Audit operations
- Blocking of Rooms in close coordination with Reservations & Housekeeping by managing Room Inventory, according to the guest preference and request
- Coordinating with different departments including Food & Beverage, Reservations & Housekeeping for VIP arrivals & their amenities
- Handling guest queries & complaints with proper resolution in time to avoid further inconvenience to the guest
- Handling various groups including conferences, weddings & incentive events with their room allocation, arrival & departure procedures & billing
- Ensuring that the department meets the budget in terms of room revenue, up sell revenue and loyalty enrollments, ensuring guest loyalty
- Ensuring Associate Satisfaction, ensuring guest satisfaction is kept in mind
- Taking care of the Materials Control of the Department with proper cost control keeping guest satisfaction in mind
- Ensuring budget and forecast is kept in check
- One point of contact for all VIP movement
- Ensure that we as a team scores 100 percent in all Audits.
Duty Manager
Hilton & Hilton Garden Inn Manyata Business Park
Bengaluru
04.2022 - 10.2022
Assistant Manager- Front Office
Hyatt Regency
Chennai
11.2021 - 03.2022
Duty Manager
Radisson Blu palace resort & spa
Udaipur
04.2021 - 10.2021
Front Office Executive / Acting Duty Manager
JW Marriott Sahar
Mumbai
10.2015 - 03.2021
Front Office Associate
Trident Oberoi
Jaipur
08.2013 - 09.2015
Education
Bachelor degree in Hospitality management -
National School of Management Studies
08.2013
Skills
- Ability to Work under Pressure
- Ability to Multitask
- Leadership Skills
- Complaint Handling
- Staff Training and Development
- Training and mentoring
- Employee Performance Reviews
- Quality Assurance
Accomplishments
- Awarded as 'Spirit of Tajness' award for the year 2023.
- Achieved 94.80% in Brand Standard Audit in 2020.
- Successfully completed Leadership Education and Development for Growth Program [Manager Development Program] in JW Marriott Sahar, Mumbai.
- Awarded as 'Face of the house' for July 2018 in JW Marriott Sahar, Mumbai.
- Successfully completed Executive development program in JW Marriott Sahar, Mumbai in 2017.
- Awarded as Employee of the month for December 2016 in JW Marriott Sahar, Mumbai.
- Won 'Best Check in Experience 2015' in all Marriott hotels [Asia pacific].
Taskforce
10/2020, 11/2020, Courtyard by Marriott Bilaspur
Personal Information
- Date of Birth: 06/22/YY
- Nationality: Indian
Languages
- English
- Hindi
- French
References
- Mr. Dietmar Kielnhofer, General Manager, Hyatt Int., Dietmar.kielnhofer@hyatt.com, 7710004462
- Mr. Saptarishi Biswas, General Manager, Marriott Int., saptarishi.biswas@marriott.com, 973908978
- Mr. Varun Babbar, Director Of Rooms, Cinnamon Life, 9116664159
Hobbies and Interests
- Reading books & listening to music.
- Interacting with new people.
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
Duty Manager
Taj Bengal Kolkata
11.2022 - Current
Duty Manager
Hilton & Hilton Garden Inn Manyata Business Park
04.2022 - 10.2022
Assistant Manager- Front Office
Hyatt Regency
11.2021 - 03.2022
Duty Manager
Radisson Blu palace resort & spa
04.2021 - 10.2021
Front Office Executive / Acting Duty Manager
JW Marriott Sahar
10.2015 - 03.2021
Front Office Associate
Trident Oberoi
08.2013 - 09.2015
Bachelor degree in Hospitality management -
National School of Management Studies
Similar Profiles
Soumyajit ChakrabortySoumyajit Chakraborty
Guest Service Associate at Taj Bengal KolkataGuest Service Associate at Taj Bengal Kolkata
Kakan MajumdarKakan Majumdar
Clinical Psychology Intern at Medical College Kolkata, West BengalClinical Psychology Intern at Medical College Kolkata, West Bengal
SAUMALYA ADHIKARISAUMALYA ADHIKARI
Business Manager for Kolkata LCT at ( Kolkata, South Bengal , A&N, Odisha ) Diagnostic Imaging of Wipro GE HealthCare Pvt. Ltd.Business Manager for Kolkata LCT at ( Kolkata, South Bengal , A&N, Odisha ) Diagnostic Imaging of Wipro GE HealthCare Pvt. Ltd.