Deepanshu Kumar
Hotelier
Ranchi,JH
Summary
Duty Manager with extensive experience at Le Lac Sarovar Portico, specializing in customer service and team leadership. Achieved significant improvements in guest satisfaction and revenue through strategic upselling initiatives. Skilled in problem-solving and creating a collaborative work environment, maintaining high service standards and effective staff training.
Overview
11
11
years of professional experience
Work History
Duty Manager
Le Lac Sarovar Portico
Ranchi
03.2023 - Current
- Oversee day-to-day front office operations, including guest arrivals, departures, and room allocation.
- Ensure high guest satisfaction through effective feedback handling and service recovery.
- Manage room revenue, upselling, occupancy forecasting, and rate strategies.
- Supervise and train front office staff to maintain service and grooming standards.
- Handle guest complaints, and resolve escalated issues professionally.
- Monitor billing accuracy, cash handling, and guest accounts.
- Prepare daily and monthly revenue and occupancy reports for management.
- Coordinate VIP arrivals, special requests, and personalized guest services.
- Ensure compliance with SOPs, audits, and hotel policies.
- Maintain accurate guest records, and a professional front office environment.
Duty Manager
Enrise By Sayaji
Rewa
11.2022 - 03.2023
Duty Manager
The Fern Royal Farm Resort-Anjar
Anjar
03.2020 - 09.2022
Duty Manager
The Fern Residency, Mundra
Mundra
06.2019 - 03.2020
Front Office Executive
The Fern Residency, Mundra
Mundra
10.2017 - 06.2019
Team Leader
The Fern Residency, Mundra
Mundra
03.2016 - 10.2017
Guest Service Associate
The Fern Residency, Mundra
Mundra
05.2015 - 03.2016
Education
H.S.C -
JAC Board
RanchiS.S.C -
JAC Board
RanchiCertificate Course - Hospitality
DON BOSCO
RanchiSkills
- Managerial and leadership skills
- Interpersonal and communication skills
- Customer service excellence
- Ability to work under pressure
- Professional appearance
- Flexibility and adaptability
- Teamwork and collaboration
- Management and supervisory experience
- Continuous training and development
- Quick learning ability
- Responsibility and accountability
- Positive mindset
- Problem solving techniques
- Multi-tasking capabilities
- Delegation skills
- Team building strategies
Accomplishments
• Received Executive of the Year Award (2018-2019) at The Fern Residency, Mundra.
• Received Employee of the Year Award (2016-2017 and 2017-2018) at The Fern Residency, Mundra.
• Achieved appreciations for excellence in guest service.
• Received Employee of the Year Award (2016-2017 and 2017-2018) at The Fern Residency, Mundra.
• Achieved appreciations for excellence in guest service.
Languages
- Hindi
- English
- Hindi
Activities
Played Cricket at school and college level
Personal Information
- Father's Name: Tulsi Mahto
- Mother's Name: Jayanti Devi
- Date of Birth: 03/31/93
- Nationality: Indian
- Marital Status: Single
Timeline
Duty Manager
Le Lac Sarovar Portico
03.2023 - Current
Duty Manager
Enrise By Sayaji
11.2022 - 03.2023
Duty Manager
The Fern Royal Farm Resort-Anjar
03.2020 - 09.2022
Duty Manager
The Fern Residency, Mundra
06.2019 - 03.2020
Front Office Executive
The Fern Residency, Mundra
10.2017 - 06.2019
Team Leader
The Fern Residency, Mundra
03.2016 - 10.2017
Guest Service Associate
The Fern Residency, Mundra
05.2015 - 03.2016
H.S.C -
JAC Board
S.S.C -
JAC Board
Certificate Course - Hospitality
DON BOSCO