Arun Thakur
Mohali
Summary
Dynamic Service Engineer with proven expertise at Fresenius Kabi India Pvt Ltd in machine installation and troubleshooting. Skilled in customer interaction and technical training, I excel in resolving complex service issues and enhancing system performance. Committed to delivering exceptional service and ensuring customer satisfaction through effective problem-solving and maintenance strategies.
Overview
11
11
years of professional experience
Work History
Service Engineer
Fresenius kabi india pvt ltd
07.2017 - Current
- Analysis of System Requirement
- Machine installation and inspection
- Maintaining hardware stock
- Responsible for interaction with customers for various service levels
- Carry out troubleshooting, repairs and services of machines and other hardware
- Perform my roles, responsibilities and duty as service engineer
- Test and check performance of hardware and software
- Identify if any unusual problem occurs
- Understanding and coordination with customers
- Making sure that all necessary spare items are available
- Resolve technical service issues according to standard processes and procedures
- Provided on- and off-site customer training and trained all personnel levels on installed equipment
- Status reporting to the manager on a daily basis
- Keeping note of all day-to-day activities
- Daily status call with Client
Service Engineer
AKSHAY ENTERPRISES
11.2013 - 07.2017
- Performed detailed test and maintenance procedures
- Travelled for equipment installations, upgrades, troubleshooting, and efficiency improvement
- Delivered debugging and electrical troubleshooting when necessary
- Installing and repairing systems
Education
B. Tech - ECE
Sri Sai College of Engineering & Technology (PTU)
Pathankot01.2011
Skills
- MS-Word
- MS-PowerPoint
- MS-Excel
- Internet Concepts
- Machine installation
- Troubleshooting techniques
- Customer interaction
- Technical training
- Customer service
- Problem solving
- Field service experience
- Goal setting
- Technical support
- System repair
- Maintenance scheduling
- Equipment maintenance
Area Of Specialization
Service Engineer, Quality control and assurance, Design, analysis, and testing of engineering processes, Capital equipment maintenance, repair, and upgrade, Troubleshooting, critical thinking, and problem-solving, Leading and training others
Languages
- English
- Hindi
Profile Overview
8+ years, Installation of various instruments, Setup and operate machine tools, Conduct technical training to team members, Problem-solving using easy methods, Knowledge of different standards, Ability to travel as required, Good knowledge covering all service aspects, Customer interaction for service levels, Analyze break/fix issues, On-site support, Escalation of critical cases, Customer satisfaction, Customer loyalty and retention, Excellent communication skills
Personal Information
- Father's Name: Sh. Karam Singh Thakur
- Mother's Name: Smt. Kailash Devi
- Date of Birth: 08/11/88
- Marital Status: Married
Timeline
Service Engineer
Fresenius kabi india pvt ltd
07.2017 - Current
Service Engineer
AKSHAY ENTERPRISES
11.2013 - 07.2017
B. Tech - ECE
Sri Sai College of Engineering & Technology (PTU)
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