Deepak R Varma
Mumbai
Summary
Seeking a challenging opportunity where will be able to utilize my strong organizational skills, Educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.
Overview
2025
2025
years of professional experience
Work History
Service Engineer & F2F CCO
Sky sell Services ltd.
Mumbai
- Company Overview: for Samsung India Ltd
- Samsung mobiles as Digital repair specialist
- Job responsibility includes customer handling, back office work, device repairing
- Extensive experience as Service Engineer (Mobile Device Repair)
- Worked as a VOC in Hardware & Software department
- For Samsung India Ltd
Team Lead
LG Home Appliances
Mumbai
- Lead a team of 5 Service Engineers
- Helping & leading team in resolving issues and product related services
Hardware & Software Engineer
RJ Mobile Care Services
Mumbai
01.2016 - 01.2018
- Worked as a Hardware & IMEI Software Engineer
- F2F Engineer Customer Handling VOC
Service Manager
Maple Digital Technology international Pvt. Ltd.
Mumbai
02.2022 - Current
- Company Overview: (iPlanetCare)
- Job responsibility includes customer handling, back office work
- Worked Hight ageing calls and manage
- GSX and apple new contact update
- Customer Satisfaction
- Escalation Resolution
- Customer Service Management
- Revenue Target
- KPI
- SLA TAT.
- OOW calls revenue.
- Repair TAT.
- SUR TAT
- Customer Service Management
- Revenue Target
Team Lead QC Consultant
Servify India Pvt. Ltd.
Mumbai
11.2019 - 02.2022
- Company Overview: for Service Lee Technologies Pvt
- Ltd
- Worked as Service Engineer and worked closely with Chain Manager to understand the process
- Handled a team of 3 QC consultants
- Handling Store Inventory
- Performing Stock Audit for device, Laptop & Spares
- Working in Device Refurbishment Centre
- Providing Solution to Customer regarding claim related query
- Performing device, laptop repair from entry level to call closure level
- For Service Lee Technologies Pvt
- Ltd
Education
HSC -
Maharashtra Board
SSC - undefined
Maharashtra Board
B.Com Pass - undefined
Mumbai University
Electronics Engineering Course -
GSM Guru Technical Institute
Mumbai 02.2017 -
Skills
- Windows 2007
- Windows 2010
- MS-Word
- MS-Excel
- MS-Power Point
- MS-Outlook
Qualities Strengths
- Co-operative attitude
- Team managing quality
- Ability to work smoothly in pressure
- Easily able to adapt new atmosphere
Timeline
Service Manager
Maple Digital Technology international Pvt. Ltd.
02.2022 - Current
Team Lead QC Consultant
Servify India Pvt. Ltd.
11.2019 - 02.2022
Electronics Engineering Course -
GSM Guru Technical Institute
02.2017 -
Hardware & Software Engineer
RJ Mobile Care Services
01.2016 - 01.2018
SSC - undefined
Maharashtra Board
B.Com Pass - undefined
Mumbai University
Service Engineer & F2F CCO
Sky sell Services ltd.
Team Lead
LG Home Appliances
HSC -
Maharashtra Board
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