Arun Vantamuri
Senior Team Lead
Pune
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Team Leader
ConnectWise
Pune
06.2017 - Current
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided colleagues to foster proper completion of assigned duties.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Hold accountability for managing the SLA's and SLO's.
- Take credibility on creating Service Delivery Plans and continuous tracking of the same.
Senior Quality Analyst
Vodafone Shared Services Pvt Ltd.
Bangalore
05.2016 - 05.2017
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed the training needs basis the regular audits and accordingly provided the trainings.
Quality Analyst
Concentrix India
Pune
07.2014 - 04.2016
- Perform regular audits on transactions like calls, chats & Tickets.
- Analyzed the training needs basis the regular audits and accordingly provided the trainings.
- Provided regular coaching and feedback with the colleagues.
- Identifying the training needs basis the audits and providing them with the relevant trainings.
- Analyzed quality and performance data to support operational decision-making.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Senior Executive
Accenture Pvt Ltd.
Bangalore
08.2011 - 03.2014
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Resolved issues and recommended actions based on production and compliance reports.
- Contributed the most to recover $ with the best of the knowledge i had.
- Always a top performer.
- Awarded for the same couple of times in my tenuity.
Education
High School Diploma -
Gomatesh Polytechnic
Belgaum, India 01.2002 - 01.2005
B.Tech - Electrical, Electronics And Communications Engineering
Gogte Institute of Technology
Belgaum, India 06.2005 - 09.2008
Skills
Conflict management
Delegation
Strategic planning
Business Development
Performance improvement
Technical Support
Client Service
Complaint resolution
Problem Management
People Management
Lean Methodology
Data Analysis
Continuous Improvement
Assertive Thinking
Quality Improvement
Knowledgeable in Lean Six Sigma
Knowledgeable in Six Sigma Green Belt
Knowledgeable in ITIL V3
Timeline
Senior Team Leader
ConnectWise
06.2017 - Current
Senior Quality Analyst
Vodafone Shared Services Pvt Ltd.
05.2016 - 05.2017
Quality Analyst
Concentrix India
07.2014 - 04.2016
Senior Executive
Accenture Pvt Ltd.
08.2011 - 03.2014
B.Tech - Electrical, Electronics And Communications Engineering
Gogte Institute of Technology
06.2005 - 09.2008
High School Diploma -
Gomatesh Polytechnic
01.2002 - 01.2005