Summary
Overview
Work History
Education
Skills
Acheivements
Personal Information
Hobbies
Languages
Timeline
Generic

Aruna Rakesh

Kochi

Summary

Effective communicator with strong listening skills, adept at engaging with individuals and groups. Flexible and adaptable, seeking opportunities that foster professional growth while leveraging existing skills. Committed to continuous learning and development in diverse work environments.

Overview

18
18
years of professional experience

Work History

Sr Customer Support Executive

Mantle Solutions Pvt Ltd
03.2022 - Current
  • Role: POC / Sr. Customer Support Executive.
  • Assisted customers from Middle East region via email and phone, resolving online shopping concerns and enhancing customer satisfaction.
  • Attended escalation calls, collaborating with warehouse, accounts, and IT teams to swiftly address customer needs.
  • Monitored call wait times and abandoned calls, analyzing data to identify trends and improve support processes.
  • Provided information on purchases and available offers through Lulu's online platform.
  • Led team through timeout situations to maintain productivity.
  • Provided process knowledge support to agents.
  • Compiled and submitted shift handling reports to manager at the end of each day.

Back Office Executive

Powerweave Software Services Pvt Ltd.
11.2014 - 06.2019
  • Executed meticulous back office tasks to enhance overall operational efficiency.
  • Generated purchase invoices based on client requests, ensuring accuracy and timely processing.
  • Managed daily correspondence, addressing 70-80 emails to meet customer requirements promptly.

Sr. Customer Support Executive

Aditya Birla Minacs
10.2009 - 11.2014
  • Assisted customers with inquiries, ensuring timely resolution of issues in inbound processes.
  • Facilitated communication with dealers, addressing concerns effectively through outbound calls.
  • Supported transition to escalation department by promptly resolving customer issues.

Customer Service Executive

Hindustan Unilever Pvt Ltd
03.2008 - 10.2010

Handled inbound communications in English, Hindi, and Malayalam to support order placements and resolve customer queries.

  • Assisted customers with product inquiries and resolved issues efficiently.
  • Managed customer orders and ensured accurate processing through internal systems.
  • Collaborated with team members to improve service delivery and customer satisfaction.

Education

HSC -

Karthika Jr. College
Mumbai
01-2008

SSC -

A.I.E.S High School
Mumbai
01-2006

MS CIT -

Mumbai

Skills

  • CRM platform proficiency
  • Incident resolution
  • Team leadership
  • Team collaboration
  • Task prioritization
  • P>Delegation
  • P>Being articulate and clear while speaking to colleagues and clients
  • P>Ability to work as a part of team

Acheivements

Won “Best Employee” Award in previous offices.

Personal Information

Hobbies

Listening Music & Travelling

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Malayalam
Native
Native

Timeline

Sr Customer Support Executive

Mantle Solutions Pvt Ltd
03.2022 - Current

Back Office Executive

Powerweave Software Services Pvt Ltd.
11.2014 - 06.2019

Sr. Customer Support Executive

Aditya Birla Minacs
10.2009 - 11.2014

Customer Service Executive

Hindustan Unilever Pvt Ltd
03.2008 - 10.2010

HSC -

Karthika Jr. College

SSC -

A.I.E.S High School

MS CIT -

Aruna Rakesh