Rabbani S B
Sr Operations Executive
K R Puram, Bangalore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sr Customer Support Executive
Megasource Services Pvt Ltd
Bangalore
10.2020 - Current
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
Sr Operations Executive
Aegis Limited
Bangalore
11.2016 - 09.2020
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
B.Com - Ecommerce
Al, Ameen Pre University College
Kolar 06.2011 - 06.2016
Skills
Leadership Skills
undefinedExperience
Total 7 Years of experience.
4 Years in Aegis Limited (Ajio).
Working in complaints team as a Sr Operations Executive and Preparing MIS reports like APR, CSat, Productivity, Agent Ranking, Shrinkage and Attrition Reports.
3 Years in Megasource Services Pvt Ltd (Money View)
Working in Escalation Team as a Sr Customer Support Executive.
Handling Critical Escalations like CEO, RBI, and many more.
Preparing the MIS Reports
Rewards and Recognition
1) Rewarded for most CSat ratings.
2) Received Awards for handling Critical Escalations.
3) Received Good Compliments from Client and Customers for quickly resolving issues.
4) Got title name as Resolution Expert.
Timeline
Sr Customer Support Executive
Megasource Services Pvt Ltd
10.2020 - Current
Sr Operations Executive
Aegis Limited
11.2016 - 09.2020
B.Com - Ecommerce
Al, Ameen Pre University College
06.2011 - 06.2016
Similar Profiles
Randhir Kumar PrasadRandhir Kumar Prasad
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
SNEHA SSNEHA S
HR Recruiting Associate at Accenture Services Pvt Ltd- On rolls of V5 Global Services Pvt Ltd. 04th Sep 2023 to till dateHR Recruiting Associate at Accenture Services Pvt Ltd- On rolls of V5 Global Services Pvt Ltd. 04th Sep 2023 to till date
Varun YadavVarun Yadav
Consultant-Research, Assessment & Studies at Randstad India Pvt. Ltd. (M/s-KPMG Advisory Services Pvt. Ltd.)Consultant-Research, Assessment & Studies at Randstad India Pvt. Ltd. (M/s-KPMG Advisory Services Pvt. Ltd.)
RAGHUNANDAN M N BRAGHUNANDAN M N B
Senior Operations Engineer at Thomson Reuters International Service Private LimitedSenior Operations Engineer at Thomson Reuters International Service Private Limited
Krithika SelvanayagamKrithika Selvanayagam
Associate Success Guide at SalesforceAssociate Success Guide at Salesforce