Husain Shaikh
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent CSR with experience managing phone, online and consultative communications with customers.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sr Customer Support Executive
FirstSource Solutions LTD
12.2020 - 06.2023
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Customer Support Executive
Multiwave Global Business Pvt LTD
05.2019 - 11.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contacted potential customers to capitalize on sales opportunities.
- Responded proactively and positively to rapid change.
Education
HSC - Commerce
Rizvi College of Arts, Science And Commerce
Mumbai 04.2001 -
SSC -
St Anthony High School
Mumbai 04.2001 -
Skills
Customer Segmentation
Accomplishments
- Received certificates for excellent customer support.
- Promoted as a process adviser for new OJT teams.
- Supervised team of 20 Member's.
- Resolved product issue through consumer testing.
Timeline
Sr Customer Support Executive
FirstSource Solutions LTD
12.2020 - 06.2023
Customer Support Executive
Multiwave Global Business Pvt LTD
05.2019 - 11.2020
HSC - Commerce
Rizvi College of Arts, Science And Commerce
04.2001 -
SSC -
St Anthony High School
04.2001 -
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