Younuz Mohammed
Hyderabad
Summary
Accomplished Sr. Customer Support Executive with a proven track record at Reliance Retail Ind pvt ltd, enhancing customer support services through effective complaint resolution and technical assistance. Excelled in customer segmentation and sales support, leveraging exceptional communication skills and proficiency in Microsoft Outlook. Demonstrated expertise in document control and process improvement, significantly contributing to team success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sr. Customer Support Executive
Reliance Retail Ind pvt ltd
Hyderabad
07.2022 - Current
- Developed and implemented customer service policies, procedures and standards.
- Provided technical assistance to customers in resolving product-related issues.
- Analyzed customer feedback data to identify opportunities for improvement of customer support services.
- Onboard sellers to the JioMart platform after verifying the credentials based on the history.
- Delegating work to the team members in the absence of the manager.
Senior Process Associate
BOLT Overseas pvt ltd
Hyderabad
01.2021 - 11.2021
- Oversee all aspects of visa and immigration.
- Verifying the authenticity of paperwork and supporting documents.
- Communicated with applicants through in-person, phone calls, and email.
Document Controller in Quality Assurance
DOOSAN HEAVY INDUSTRIES &CONSTRUCTION LTD (KUWAIT)
Kuwait
12.2018 - 10.2020
- Created document control processes and procedures to ensure that all documentation is current and easily accessible.
- Maintained databases of controlled documents, ensuring document security and confidentiality.
- Maintaining regular inspection list for civil and Mechanical department with MEW (Ministry of Electricity and Water) Engineers on the construction site.
- Monitor operations to ensure that they meet production standards.
Education
B.Com - Finance
Nava Chaitanya Degree College
Hyderabad06-2010
Skills
- Complaint resolution
- Customer Segmentation
- Sales Support
- Exceptional communication
- Microsoft Outlook, Word, and Excel
- Tally ERP
Accomplishments
- Received STAR Month of the Award 3 times for performing with high productivity and fewer defects.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Timeline
Sr. Customer Support Executive
Reliance Retail Ind pvt ltd
07.2022 - Current
Senior Process Associate
BOLT Overseas pvt ltd
01.2021 - 11.2021
Document Controller in Quality Assurance
DOOSAN HEAVY INDUSTRIES &CONSTRUCTION LTD (KUWAIT)
12.2018 - 10.2020
B.Com - Finance
Nava Chaitanya Degree College
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