Vishakha Gupta
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Sr. Customer Support Executive
Teleperformance
02.2024 - 07.2024
- Delivered exceptional support to Airbnb hosts and guests through various channels (phone, email, chat), ensuring timely and effective resolution of inquiries and issues related to bookings, payments, and account management.
- Investigated and resolved complex customer issues by collaborating with cross-functional teams and escalating as necessary, resulting in improved customer satisfaction and retention.
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
Consumer Support Executive
Oliso
02.2023 - 02.2024
- Provide exceptional assistance to customers, addressing inquiries about Oliso's innovative products
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Resolve customer concerns via email, phone, and chat, ensuring a positive experience
- Demonstrate in-depth product knowledge to effectively guide customers and troubleshoot technical issues
- Document and escalate complex issues to appropriate departments for resolution
- Collaborate with cross-functional teams to enhance product quality and overall customer satisfaction
- Exceed customer expectations to foster loyalty and contribute to Oliso's consumer support success
- Involved in upselling Oliso products and managing shipments for overseas customers in the US and Canada.
Office Manager
AEC Global Consultants
08.2021 - 01.2023
- Efficiently managed office operations at Astro India, coordinating meetings and maintaining organized records
- Handled correspondence, managed calendars, and facilitated team communication to ensure effective internal coordination
- Oversaw administrative tasks and managed office supplies, supporting seamless day-to-day operations
- Contributed to the organization's overall efficiency and success through meticulous administrative support.
Project Coordinator
Marque Marketing Service Pvt Ltd
09.2020 - 08.2021
- Coordinate project activities, manage timelines, and ensure deliverables meet client expectations
- Schedule meetings, maintain project documentation, and facilitate communication between teams and clients
- Act as a central point of contact, liaising with internal teams, vendors, and clients for collaboration
- Proactively identify areas for process improvement and implement streamlined solutions
- Also responsible for budget tracking and expense management.
Administrative Assistant
Astro India
02.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Handled correspondence, managed calendars, and facilitated team communication to ensure effective internal coordination.
- Oversaw administrative tasks and managed office supplies, supporting seamless day-to day operations.
- Contributed to the organization's overall efficiency and success through meticulous administrative support.
Education
Bachelor Of Business Administration -
Swami Vivekanand Subharti University
Skills
Complaint resolution
Escalation Handling
Multitasking
Time Management
Time management abilities
Exceptional communication
Microsoft Office
Languages
English
Hindi
Hindi
Timeline
Sr. Customer Support Executive
Teleperformance
02.2024 - 07.2024
Consumer Support Executive
Oliso
02.2023 - 02.2024
Office Manager
AEC Global Consultants
08.2021 - 01.2023
Project Coordinator
Marque Marketing Service Pvt Ltd
09.2020 - 08.2021
Administrative Assistant
Astro India
02.2019 - 02.2020
Bachelor Of Business Administration -
Swami Vivekanand Subharti University