Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Languages
Interests
Timeline
Generic

Arunava Ghosh

Associate Consultant
Bangalore

Summary

Resourceful Application Developer with outstanding knowledge of ServiceNow Development and Scripting. Looking to bring further success organization by leveraging strong skill set and proactive demeanor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

ServiceNow Developer

Deloitte
01.2024 - Current
  • Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
  • Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
  • Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
  • Collaborated with cross-functional teams to identify and prioritize business requirements.
  • Took part in User Access Testing (UAT) to get feedback from the UAT Team, ITIL process owners, and clients
  • Verification of development of the ServiceNow solution in accordance with industry best practices to ensure system compliance

ServiceNow Developer

KPMG
11.2021 - 01.2024
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated in design and planning exercises for future software rollouts.
  • Collaborated with multidisciplinary teams to design and implement new technology features.
  • Designed and developed application scripts for test scenarios.
  • Created software applications in test-driven development environment.
  • Updated technical documentation, product specifications and technical training materials.
  • Participated with clients in discussion meetings.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Worked closely on Mobile Development for ServiceNow Agent Mobile Applications
  • Observing and creating solutions for Agent Mobile application

ITSM Analyst

Tata Consultancy Services
08.2019 - 10.2021
  • Designed post-adoption continuity plans to provide smooth operational resumption following major changes.
  • Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
  • Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
  • Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
  • Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Evaluated current processes to develop improvement plans.
  • Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.

Education

Bachelor of Technology - Electrical Engineering

Academy of Technology
Kolkata
08.2015 - 07.2019

CBSE -

Burdwan Model School
Burdwan
04.2014 - 06.2015

ICSE -

East West Model School
Burdwan
03.2012 - 03.2013

Skills

Organization and Time management

Workflow configuration

Service Catalog Management

Analytical skills

Written Communication

Conflict resolution

Training & Development

Teamwork and Collaboration

ServiceNow Development

Software

JavaScript

ServiceNow Development

Scripting

ITOM Discovery

ITOM Service Mapping

ITSM

Mobile Development

SPM

Accomplishments

  • Tagged 'Highflier' on KPMG's Newsletter based on excellent performance on providing quality deliverables and adding more values to the organization.
  • Got 'Super Employee' Recognition in FY23
  • Leading a team of dedicated staff members.
  • Resolved product issue through consumer testing.
  • Got client and manager's Appreciation throughout TCS projects for innovative,robust and quality solutions.
  • Member of Core-Committee of 'ARCADIA-18', the annual cultural
  • Festival of Academy of Technology

Languages

English
Advanced
Bengali
Advanced
Hindi
Upper intermediate

Interests

Cricket

Football

Painting

Timeline

ServiceNow Developer

Deloitte
01.2024 - Current

ServiceNow Developer

KPMG
11.2021 - 01.2024

ITSM Analyst

Tata Consultancy Services
08.2019 - 10.2021

Bachelor of Technology - Electrical Engineering

Academy of Technology
08.2015 - 07.2019

CBSE -

Burdwan Model School
04.2014 - 06.2015

ICSE -

East West Model School
03.2012 - 03.2013

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Arunava GhoshAssociate Consultant