Edla Prathap
Hyderabad
Summary
Experienced with developing custom ServiceNow applications, optimizing workflows, and automating processes to improve efficiency. Utilizes technical expertise to design and implement solutions tailored to meet business needs. Track record of collaborative teamwork and problem-solving, ensuring project success and client satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
3M
- Responsible in building CatLog’s, CatLog categories using Record producers and Order Guides.
- Performed in creation of Application Modules, Tables, Forms, Links, Dictionary, UI Policies, UI Actions and Data Policies.
- Worked a lot on User Administration Part like Users, Groups creation and assigning roles.
- Worked on creating the customization of Access Controls (ACL’s).
- Created Email notifications for the different clients.
- Used Client Scripts, UI policies, UI Actions, Business Rules, UI Pages, Access Control lists, Notifications, Inbound email actions.
- Assists in assessing the impact of proposed changes by mapping dependencies and relationships between CIs.
- Providing Table level and Field level security by Access Controls based on rules.
- In charge of day‑to‑day operations of support and maintenance.
ServiceNow Developer
Accenture solutions Pvt Ltd
08.2022 - Current
- Experience in working with Business Rules, Client Scripts, Data Policies, UI Policies, UI Actions, Script Includes, Access Control Lists and Transform map.
- Worked on Update Sets – creating, capturing the changes and moving the update sets to other instances.
- Created buttons, context menus and related links on form and list using UI Actions.
- Created Access Controls, Scheduled Jobs and SLAs.
- Having Expertise in using Glide Record and Glide Form.
- Working experience in User Interface management, Lists, Forms, Notifications, Form design, Form Layouts, Related lists, Users, Groups and Roles.
- Worked on Data Source and Transform Maps according to the client’s requirements.
- Having good knowledge in Background scripts and Scheduled Script executions in ServiceNow.
- Knowledge on inbound email action and email notifications.
- Knowledge on creation of catalog items, record producers, order guides, catalog UI policies and catalog client scripts.
- Created Reference Qualifiers as per required filter based on input.
- Knowledge in creation of Reports and Dashboards based on Client Requirements.
- Experience on Product catalog management which includes Product offering, Product Specification, Service specification, Resource Specification, Specification Characteristics, Characteristic options and Decomposition rules.
- Experience in Order capture, Order Fulfilment using Flow designer.
- Expertise in Salesforce integration using OOB Salesforce Spoke.
- Expertise in Confluent Kafka Integrations like publishing message to a topic from ServiceNow, Consuming messages from Confluent Kafka to a ServiceNow table.
- Stores detailed information about all Configuration Items (CIs) such as hardware, software, network devices, applications, and documentation.
Education
Bachelors of science -
Sree Chaitanya Degree college
Karimnagar, Telangana01.2021
Intermediate - undefined
Sri Vidwan college
Karimnagar, Telangana01.2017
Skills
- HTML
- JavaScript
- ITSM
- Applications and Modules
- User administration
- Dashboards & Reports
- Glide API
- Business Rules
- Client Scripts
- UI Policies
- UI Actions
- Script Includes
- Update sets
- Time Management
- Service catalog management
- Problem management
- Bootstrap framework
- Event management
- Workflow configuration
- Incident management
- Asset management
- ServiceNow development
- CMDB management
- Dashboard creation
- SLA configuration
Certification
- AZURE FUNDAMENTALS
- DATABRICKS FUNDAMENTALS AI
- GITHUB COPILOT
Timeline
ServiceNow Developer
Accenture solutions Pvt Ltd
08.2022 - Current
Intermediate - undefined
Sri Vidwan college
ServiceNow Developer
3M
Bachelors of science -
Sree Chaitanya Degree college