Chiranjeevi Chaitanya Naram
ServiceNow Developer & Administrator
Vizianagaram
Summary
A ServiceNow Certified System Administrator with 2.5 years of experience in ServiceNow as ServiceNow Developer and Administrator and having an experience in implementing end-to-end service catalog which includes creating new catalog items, designing workflows and execution plans.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
ServiceNow Developer
Infosys Limited
08.2020 - Current
- Worked on Service Catalog in ITSM.
- Responsible for the creation and modification of the catalog forms as per the business requirements.
- Responsible for the creation and modification of workflows.
- Configured automation workflows in order to make the process completely automated.
- Worked on notifications, UI actions, scheduled jobs, events to manage business needs.
- Worked on Client scripts, UI Policies, Business Rules, Script includes, user criteria.
- Worked on transform maps, import set for data load and management.
- Having knowledge and work experience in Glide Ajax, Glide Form, Glide User, Glide Record and Glide Elements.
- Estimated work hours and tracked progress using Scrum methodology. And helps in preparing sprints and preparing monthly service reports.
ServiceNow Administrator
Infosys Limited
11.2019 - 08.2020
- Provided L1 and L2 level support and responsible for fixing the 1-Critical/ 2-High incidents.
- Creation and modification of Service Level Agreements (SLA) and schedules.
- Responsible for handling user administration, creation of groups. And responsible for performing admin related tasks specific to support.
- I was also part of health scan activities like fixing the long running scripts to reduce performance issues, notifications, minimize logging used in scripts.
Education
Bachelor of Technology - Mechanical Engineering
Gayatri Vidya Parishad College of Engineering (A)
Vishakhapatnam 08.2015 - 07.2019
Skills
ServiceNow
Certification
ServiceNow Certified System Administrator
Awards
INSTA Award 2020
Award for special contributions in project and achievements in a relatively short period of time.
Timeline
Micro Certification - Automated Testing Framework
03-2022
ServiceNow Certified System Administrator
09-2021
ServiceNow Developer
Infosys Limited
08.2020 - Current
ServiceNow Administrator
Infosys Limited
11.2019 - 08.2020
Bachelor of Technology - Mechanical Engineering
Gayatri Vidya Parishad College of Engineering (A)
08.2015 - 07.2019
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