Sundar Reddy

Experienced IT professional with 3years in the industry and 3years specializing in the ServiceNow platform as both Developer and Administrator/supporter, Proficient in ITSM like incident management, problem management, change management, knowledge management, Service Request etc. Seeking new opportunities to contribute skills and expertise to innovative projects within a dynamic organization while on notice period.

Offering solid foundation in software development and keen interest in ServiceNow platform. Brings aptitude for learning new technologies and problem-solving, with focus on JavaScript and web technologies. Ready to use and develop these skills in [Desired Position] role.

PROJECT #2:

CLIENT : DIXONSCARPHONE

ROLE : Service Now Developer

RESPONSIBILITIES:

• Created manual factors and adding them to group factors and performing Risk assessments for entity and control mapped to that entity and based on the responses calculating overall computed score for risk.
• Created schedule job to trigger notifications in Daily, Weekly and Monthly bases.
• Worked on client scripts, business rule, UI actions, notifications, script includes, transform maps.
• Involved in gathering the requirements, documenting the requirements and get those signed off from client and parallelly working on implementing the solution technically.
• Following the Agile methodology by call with scrum master as well as with team members for the new enhancements in the project.
• Working on the Custom module of ITSM major modules like incident, change, request and tasks
• Customizing the processes as per the business requirements.
• Provided consultation to the client for complex business problems facing by the client.
• Revamped the Service Portal and make portal more user friendly. Working independently on Service Portal area for developing widgets. Customized the portal based on all custom departments.
• Worked on ServiceNow notifications, inbound actions, notification scripts in this project.
• Notifications configured on Incident management to send mails to responsible persons at different stages.
• Worked as Support/Administrator/Developer on Service-Now
• Worked Enhancements/configuration Request on ITSM Module
• Developing and Configuring Business Rules, Script Includes, UI policies, Client Scripts
• Creating Custom tables, fields and configuring access controls over them
• Enhancing the Service-now functionality by customized JavaScript code to support the new Business needs.
• Client scripts, Business rules, UI Policies, Access Controls and UI Actions are written to provide validations and buttons and to
• Worked on Incident management,Knowledge management,Service level management and Request fulfilment.
• Service-Now consultation and implementation
• Grooming new comers and sharing knowledge.
• Documentation of changes and new development as technical and functional specs.
• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages and Script Includes.
• Service Catalog and Request Workflow Design.
• Responsible in building Catalogs, Catalog categories and Record producers.
• Defined users, groups and roles and providing accessing permissions
• Developed Incident, Service Level Management (SLM) and Service Catalog modules.
• Process flow is configured for Incident Management based on various states of ticket.
• Generic Workflow designed for Service Catalog items as per client requirements.
• Notifications configured on Incident management to send mails to responsible persons at different stages.
• Client scripts, Business rules, UI Policies, Access Controls and UI Actions are written to provide validations and buttons and to limit access privileges in Incident, Service catalog modules.
• Limit access privileges in Incident, Service catalog modules.
• Notifications configured on Incident management to send mails to responsible persons at different stages.
• Worked as Support/Administrator/Developer on Service-Now
• Worked Enhancements/configuration Request on ITSM Module
• Developing and Configuring Business Rules, Script Includes, UI policies, Client Scripts
• Creating Custom tables, fields and configuring access controls over them

PROJECT #1:

CLIENT : ABB.

ROLE : Operations

RESPONSIBILITIES:

• Server Health checking/ Health Check alert handling.
• Server checking through RSA and IMM if RDP is not enabled and rebooting if necessary.
• Doing First level problem determination and taking necessary actions for UNIX and Windows servers.
• Taking ownership of issues through to resolution Operations, handling on escalations and Training newcomers.
• Creating SNOW tickets.
• Monitoring the mails of the respective accounts and actioning them accordingly.
• Creating job failure alerts.
• Tivoli alert tracking and validation of alerts.
• Batch monitoring and processing.
• Handling Control-M Jobs.
• Taken Responsibility as Account focal.
• Handling TQR relating things.