Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Affiliations
Languages
Timeline
Generic

Abhinav Shishodia

Ghaziabad

Summary

Accomplished ServiceNow Developer with a proven track record at Accenture and Capgemini, enhancing ITSM modules and workplace service delivery. Expert in Python and JavaScript, I excel in developing innovative solutions and driving efficiency improvements. My analytical skills and ability to resolve complex issues underscore my commitment to delivering high-quality outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

Accenture
Noida
07.2023 - Current
  • Space and complexity in Workplace Service Delivery Module.
  • configurations in Workplace Case Management and Workplace Space Management.
  • Development in scenario planning and approval definition for space and complexity.
  • Configuration in Employee Service Center
  • Development in Space assist request, Move Request, and Remove Request Record producers.
  • Data Conversion for Reservation Module with the help of Transform Maps
  • Configured Notifications for Multi Level Approvals

ServiceNow Developer

Capgemini
10.2020 - 06.2023
  • Configuring various ITSM modules in Service-now like Incident, Problem, Change, Knowledge, RITM's
  • Configuring and managing Service Level Agreement definition and related SLA Schedules for client
  • Resolved issues for client, on client side scripting such as client script, UI policies, Data policies
  • Mended up server side scripting such as UI actions, script includes, Business rules, Fix scripts for client
  • Created Reports, scheduled reports, Dashboards, publishing workflows with workflow Activities
  • Resolved an issue on CMDB, Configuration items, Assets and CI relationships for team
  • Creating dictionary entries, custom tables, Access controls rules, Group management, access provider
  • Worked on Service Catalogs, hands on experience on Maintain items, testing in service portal
  • Experience on migration of update sets from one instance to all other prod and non prod instances
  • Understood client needs and objectives by conducting proactive customer and data analysis

Education

B.Tech. - CSE

Inderprastha Engineering College
10.2020

Senior Secondary -

KDB Public School
04.2016

High School -

Fatima Convent School
04.2014

Skills

  • ServiceNow
  • Python
  • C
  • Javascript

Certification

  • Certified System Administrator - ServiceNow, 05/2022, Present
  • Tokyo Delta - ServiceNow, 01/2023, Present
  • JIRA certified, 07/2022, Present

Hobbies and Interests

  • Cricket
  • Music
  • Athletics
  • Singing
  • Cooking

Affiliations

  • Joined Technical Societies in college
  • Fully paticipation in fests and extra curricular activities

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

ServiceNow Developer

Accenture
07.2023 - Current

ServiceNow Developer

Capgemini
10.2020 - 06.2023

B.Tech. - CSE

Inderprastha Engineering College

Senior Secondary -

KDB Public School

High School -

Fatima Convent School

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Abhinav Shishodia