Arunava Ghosh
Kolkata
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented compliance analyst familiar with conducting research and compliance investigations. Productive, responsible and insightful professional with an organized approach. Ready to leverage several years of experience to take on new position at successful organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr Compliance Associate
AMAZON DEVELOPMENT CENTRE
Bangalore
10.2021 - 06.2025
- Auditing products according to geographical restrictions in amazon
- Conducted comprehensive audits to identify compliance gaps, resulting in improved regulatory adherence.
- Developed and implemented corrective action plans for non-compliance issues. Managing Quality while Performing Audits
- Regulatory Compliance ADHOC audits.
- Developed training materials to educate staff on regulatory compliance standards.
- Designed and maintained Power BI dashboards used across departments for performance tracking and KPI monitoring.
- Created efficient data models using DAX to support scalable and reusable reporting.
- Optimized SQL queries to reduce report load time by improving user experience.
- Partnered with business stakeholders to gather requirements, define KPIs, and deliver actionable insights.
- Automated manual reporting processes
- Conducted deep-dive analysis using Excel and SQL to support marketing and auditing
- Supported data governance and ensured data quality and consistency across sources.
Customer Support Specialist
Concentrix Services
Bangalore
03.2021 - 10.2021
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Retail Consultant
Satya Paul
10.2019 - 12.2020
- Conducted market research to understand customer preferences.
- Collaborated with team members to enhance store layout and displays.
- Managed inventory levels and restocked merchandise as needed.
- Implemented promotional strategies to increase product visibility in-store.
- Demonstrated knowledge of product features and benefits when responding to inquiries from potential buyers.
- Processed payments using cash registers, credit card machines, and other POS systems.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
MBA - Business Analysis
BITS Pilani
Bangalore01-2024
Bachelor of Science - Hospitality And Tourism Management
Institute of Hotel Management
Kolkata01-2019
High School - Arts
Modern English Academy
Kolkata01-2016
Skills
- Ability to work under pressure
- Regulatory compliance
- Document review
- Compliance reviews
- Training delivery
- Self motivation
- Interpersonal communication
- Microsoft Office proficiency
- Time management expertise
- Communication skills
- Quick learner
- Creative thinking
Certification
- Certified Scrum Master, Scrum Alliance May 2024 — May 2026
- Lean Six Sigma Yellow Belt Professional Feb 2021
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Sr Compliance Associate
AMAZON DEVELOPMENT CENTRE
10.2021 - 06.2025
Customer Support Specialist
Concentrix Services
03.2021 - 10.2021
Retail Consultant
Satya Paul
10.2019 - 12.2020
MBA - Business Analysis
BITS Pilani
Bachelor of Science - Hospitality And Tourism Management
Institute of Hotel Management
High School - Arts
Modern English Academy
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