Gayatri Lakhe

• Responded to employee inquiries regarding compliance regulations and procedures.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
• Implement ideas for process improvements to enhance process efficiency, quality and customer experience.
• Interact with stakeholders with guidance and flag any updates to the entire node.
• Ability to analyze and identify patterns in large data sets.

• Decision making aptitudes based on given guidelines and in ambiguous contexts.

• Review all the available Market Places forevery ASIN and evaluate the classifications of reviewers based on SOP in order to maintain the Quality.

• Doing research through LinkedIn and websites
• Work across multiple sectors and derive higher value through use of effective marketing and analytical techniques.
• Lead generation and dialing different countries.
• Generating quality lead s that will essentially lead to better ROI.
• Taking surveys from clients and gathering information

• Responsibility
• Dealing with Platinum Customer
• Giving resolution on Customer queries
• Giving support to Trainee Agents
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Answer calls professionally to provide information about products and services and to obtain details of complaints
• Escalating customer issues and queries if required
• Improving quality of service for customer satisfaction