SHAKTI SINGH TANWAR
JAIPUR
Summary
Accomplished Prod Compliance Associate.Sr at Amazon India, I leveraged advanced data analysis and fraud investigation techniques to significantly enhance seller and buyer experiences, achieving pivotal compliance improvements. My expertise in communication and risk assessment fostered cross-team collaborations, driving innovative automation solutions and process efficiencies.
Overview
6
6
years of professional experience
Work History
Sr. Compliance Associate
Amazon India
Hyderabad
01.2022 - Current
- Working directly with product management and tech teams to develop scale-able, long term solutions related to my process that is based on automation & which will have a significant impact on teams related to selling Partner Experience
- Perform investigation on Brand level to ensure catalog clean from IP infringements while minimizing risks & frictions for sellers & for the buyers as well
- Protect the Brand’s IP & Copyright from exploitation while simultaneously ensuring the marketplaces remains equitable for all
- Analyzing and working on increased data quality and solving critical challenging operational goals
- Perform critical analysis & audit on Brand provided data, Seller behavior, Brand licensee, Brand/Seller appeals, etc
- Perform investigation & analysis by writing SQL queries and using Browser Query Editor, Hubble Editor etc
- Perform large amount of data evaluation & handling large data sets using advanced Excel, Power BI, Quicksight , EDX tool, Quip, Spreadsheet etc
- To detect root cause of defects and search areas of improvements in the process being audited after through investigation with deep dive methods
- Provides growth ideas for process improvements to enhance process efficiency, quality and customer experience
- Create models that enhance the resources, inputs & outputs data pf compliance operations business
- Investigation & implementation of automation rules based on deep- dive and finding key insights
- Introducing better insight trends, using statistical rigor to turn it into simpler form and inform the larger team
- Providing presentation to stakeholders with guidance and report any updates to senior level management
- Share results audits on a weekly basis
- Provide feedbacks tot the associates/makers on audit observations and quality
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Analyzed data from various sources to detect patterns indicating possible non-compliance issues.
- Coordinated activities between different teams within the organization related to compliance efforts.
Technical Support Executive (Apple India)
Teleperformance
06.2021 - 01.2022
- Providing support to all apple customers across India
- Hands on experience on various Apple tools related to shipment tracking and various stages after order placement
- Maintained Quality, stack rankings and compliance parameters as per QA Analyst
- Working in Level1 support to assist End users according to the client
- Acting SME in absence of SME/TL
- Deep dive on transactions investigation to figure out the risk
- Initiated discussion in Team Meetings to bring consensus and form new SOPs as per requirements
- Followed process updates regularly to assist End users with accurate resolutions and updated information
Business Development Associate
Crescendo Worldwide
07.2018 - 06.2019
- Worked Under international venture department and performed multiple task to create international business platform for Indian companies working indirectly under the make in India initiative by Indian government started in2014
- Worked on Business opportunities including outsourcing, buyback and technological venture in the international market
- Conducted multiple meetings between both the business partners
- Hands on experience on virtual platform with international client
- Collaborated with International and domestic business partners
Education
B.Tech - Chemical Engineering
Bharati Vidyapeeth Deemed University
Pune01.2018
Senior Secondary Examination (12th) -
Navy Children School
01.2014
Skills
- Fraud investigation
- Business operations
- Compliance training
- Risk assessment
- Investigation techniques
- Project management
- SQL
- Browse Query Editor
Recongnitions
Received 3 times Rockstar Award for identifying highest infringement patterns in a single day.
Best CSAT Score Along with Best position in Stack Ranking.
Worked as Floor Support
Timeline
Sr. Compliance Associate
Amazon India
01.2022 - Current
Technical Support Executive (Apple India)
Teleperformance
06.2021 - 01.2022
Business Development Associate
Crescendo Worldwide
07.2018 - 06.2019
B.Tech - Chemical Engineering
Bharati Vidyapeeth Deemed University
Senior Secondary Examination (12th) -
Navy Children School
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