ARUNAVA MAZUMDAR
Kolkata
Summary
An inspiring and self motivational Operation Executive with distinguished capabilities in directing large multicultural workforce for accomplishing greater operational efficiency and business excellence; targeting Senior/Mid-level managerial assignments. Bringing 12 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Trainer
Yaantra by Flipkart
West Bengal, Orissa, Assam
01.2024 - Current
- Conducted regional training sessions for new hires and existing employees.
- Developed and implemented training plans based on organizational goals and objectives.
- Prepared and presented detailed reports on training progress to senior management.
- Designed, developed, and delivered a variety of interactive learning activities and materials.
- Assessed employee performance in order to identify areas of improvement.
- Provided feedback to participants regarding their performance during the training sessions.
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Researched industry trends in order to develop innovative approaches towards effective employee learning experiences.
- Monitored employees' progress throughout the program by providing mentorship opportunities.
- Contributed towards creating an engaging environment by introducing fun activities during the sessions.
- Conducted knowledge and skill assessments to validate course learning objectives achieved.
- Coordinated recruitment and placement of training program participants.
Area Manager & Coach
Creative Bakers & Confectioners Pvt. Ltd.
Kolkata
07.2023 - 11.2023
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Maintained accurate records of all transactions between customers and company representatives.
- Tracked monthly sales to generate reports for business development planning.
- Achieved company growth and brand development through market expansion and sales.
- Closely partner with all the cross functional teams, external partners, and vendors to make decisions regarding efficiency in operational activity and achievement of strategic goals.
- Manage budgets and forecasts.
- Purchase materials, plan inventory and oversee warehouse efficiency.
Asst. Manager- L & D
Wow Momo Foods Pvt. Ltd
East
10.2019 - 05.2023
- Training, Monitoring and leading the Sales force of the Store to achieve the Sales target.
- Training and Leading the team.
- Conducting periodic training for products, policies and services to the team.
- Evaluating and certification of development of the team through different test. Conducting Induction program.
- Preparing MIS Reports.
- Handling a Team of employees
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Conducting training for products, policies and services to the team
- Implementing strategies.
- Joined as RGM and got growth in L&D Department.
Sr. Project Incharge
Swastik Electrotech Pvt. Ltd, (Jakson Ltd)
NCR & East & NE
02.2009 - 08.2019
- Driving Operation & Admin process of project, SITC process, Site visit, generating MIS reports.
- Collaborated with other departments to ensure compatibility between their technology needs and our existing projection capabilities.
- Assisted with troubleshooting of operational issues related to projects.
Customer Service Officer
Vodafone (Temp Force)
Kolkata
09.2006 - 12.2008
- Provided customer service in a courteous and professional manner.
- Created reports summarizing customer feedback data for management review.
- Handled escalated customer complaints and disputes in a professional manner.
- Preparing MIS Reports.
Operations Associate Box Office
INOX Leisure Ltd.
Kolkata
08.2005 - 07.2006
- Developed and implemented operational procedures to ensure efficient workflow.
- Monitored customer service levels and identified areas for improvement.
- Responsible for Box-Office operations.
Restaurant Team Member
Cafe Coffee Day
Kolkata
07.2003 - 06.2005
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Processed payments accurately and efficiently using POS system.
- Conducted daily inventory checks to ensure adequate product was available.
- Checked expiration dates on food products regularly and replaced expired items.
- Trained new team members on restaurant policies and procedures.
Education
WBBHSC - Commerce
Heramba Chandra College
KolkataCertification
Food Safety Supervisor Certified by FOSTAC
Accomplishments
Employee of the Month @ INOX
Employee of the Month @ Wow Momo
Internally grown from Operations to L&D Department @ Wow Momo
Address
AH- 313, SALT LAKE CITY
SECTOR-2
KOLKATA
700091
Father's Name
Bimalendu Mazumdar
Date of Birth
27/12/1979
Hobbies
Driving
Travelling
Signature
_____________________________
Arunava Mazumdar
References
References available upon request.
Timeline
Regional Trainer
Yaantra by Flipkart
01.2024 - Current
Area Manager & Coach
Creative Bakers & Confectioners Pvt. Ltd.
07.2023 - 11.2023
Asst. Manager- L & D
Wow Momo Foods Pvt. Ltd
10.2019 - 05.2023
Sr. Project Incharge
Swastik Electrotech Pvt. Ltd, (Jakson Ltd)
02.2009 - 08.2019
Customer Service Officer
Vodafone (Temp Force)
09.2006 - 12.2008
Operations Associate Box Office
INOX Leisure Ltd.
08.2005 - 07.2006
Restaurant Team Member
Cafe Coffee Day
07.2003 - 06.2005
WBBHSC - Commerce
Heramba Chandra College
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