Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Interests
Certification
Quote
Listening Music
Timeline
9e
Utkarsha Tiwari
Open To Work

Utkarsha Tiwari

Trainer
Mirzapur,UP

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Cluster Training ManagerZonal TrainerRoute TrainerSales PromoterRegional Trainer

Work Type

Full Time

Location Preference

HybridOn-Site
Location: MirzapurNew Delhi, DLLucknow, UPVaranasi, UP
Open to relocation: Yes

Salary Range

₹125000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programs

Summary

Results-driven Training and Enablement Professional with 8+ years of experience in consumer electronics and mobile technology. Currently a Regional Trainer at Google (Android), specializing in Android OS, product launches, retail enablement, and large-scale training delivery. Proven expertise in training needs analysis, curriculum design, stakeholder management, and performance improvement across multi-location teams.

Overview

9
9
years of professional experience
3
3
Certificates

Work History

Regional Trainer

Google
05.2025 - Current
  • Facilitated classroom, virtual, and on-floor sessions focusing on Android OS features and capabilities.
  • Delivered extensive training on Android products to sales teams, promoters, and channel partners within region.
  • Supported new Android device launches by ensuring product knowledge and competitive positioning among teams.
  • Conducted training needs analysis for program customization targeting specific performance gaps.
  • Evaluated training effectiveness through post-training assessments and participant feedback.
  • Partnered with regional stakeholders to boost sales performance and improve customer experience.

Cluster Training Manager

Croma
Lucknow
10.2022 - 05.2025
  • Analyzed departmental training needs and designed targeted programs based on collected data.
  • Developed instructional materials, including presentations, videos, simulations, and online courses.
  • Facilitated onboarding by conducting orientation and job-specific training for new employees.
  • Planned and led training sessions to enhance staff development and improve performance outcomes.
  • Conducted assessments to identify skill gaps among existing personnel.
  • Implemented tracking systems for employee certifications and qualifications across departments.
  • Monitored trainee progress through feedback gathered from managers and supervisors.
  • Created post-training evaluation surveys to assess performance improvements.

Zonal Trainer

Vivo
08.2019 - 09.2022
  • Handling the team of 120 Promoters of all Mirzapur Zone (Mirzapur, Bhadohi, Soanbhdra, Chandauli)
  • Trained newly hired top talent to fill key positions and maximise productivity
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction
  • Reduced process gaps by training new hires on best practices and protocols
  • Produced training materials to engage and educate individuals
  • Explained goals and expectations required of trainees
  • Scheduled training sessions based on the availability of classrooms, equipment and instructors.
  • Conducting classroom Sessions for New Product launches.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Improved employee performance by designing and implementing effective training programs.

Route Trainer

Vivo
05.2017 - 01.2019
  • Conduct onboarding training sessions for new hires
  • Act as a consultant to salespeople for challenges they have on the job
  • Observe how salespeople and cashiers interact with clients to identify areas of improvement and determine training needs both for individuals and teams
  • Organize role-playing activities to simulate difficult Customer cases.

Sales Promoter

Vivo
08.2016 - 05.2017
  • Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales
  • Carried out sales promotions and merchandising of company products
  • Identified interested customers and engaged in conversation to explain product benefits
  • Learned about company history and products to share detailed information with customers.

Education

MBA - Marketing

Integral University
Lucknow
07.2019

B.Com -

M.G.K.V.P
Mirzapur
07.2016

Intermediate -

B.L.J Inter College
Mirzapur
07.2013

High School -

M.P.M.B Inter College
Mirzapur
07.2011

Skills

  • Android OS and Google ecosystem training
  • Training needs analysis (TNA / TNI)
  • Classroom, Virtual & On Floor Training Delivery
  • Product launch training
  • Curriculum and content development
  • Performance assessment and evaluation
  • Stakeholder and partner management
  • Presentation and public speaking
  • MS Office and training tools

Accomplishments

Employee of the Month, Vivo, multiple times.

LANGUAGES

English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Interests

Cricket

Certification

Apple Certified Trainer.

Quote

Judge a man by his questions rather than his answers.
Voltaire

Listening Music

"I used to listen to music very often, especially when I am alone. Music gives me strength, a calm mind, and better focus."

Timeline

Regional Trainer

Google
05.2025 - Current

Cluster Training Manager

Croma
10.2022 - 05.2025

Zonal Trainer

Vivo
08.2019 - 09.2022

Route Trainer

Vivo
05.2017 - 01.2019

Sales Promoter

Vivo
08.2016 - 05.2017

MBA - Marketing

Integral University

B.Com -

M.G.K.V.P

Intermediate -

B.L.J Inter College

High School -

M.P.M.B Inter College

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