ARUNA VIJ BANSAI
Assistant Manager Operations
Hyderabad
Work Preference
Summary
Dynamic strategic operations leader with over 18 years of experience driving revenue growth, operational excellence, and enhancing team performance in fast-paced environments. Expertise in sales and collections processes, with a strong ability to leverage AI-driven tools for increased efficiency and productivity. Proven track record managing quarterly revenue portfolios exceeding $60M for Google while successfully building and leading high-performing sales teams of 60-70 members across EMEA markets. Skilled in developing sales strategies, optimizing processes, and utilizing data-driven decision-making to achieve sustainable business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations (Sales)
MarketStar REGALIX
Hyderabad
08.2017 - Current
- Achieved 85–87% conversion rates while managing a quarterly revenue portfolio of over $60 million.
- Increased customer satisfaction from 52% to 82% within one quarter.
- Boosted productivity by 21% as the leader of a team of 60 to 70 members. Implemented KPI dashboards, enhancing pipeline conversion, and overall productivity metrics.
- Introduced automation processes to significantly increase operational efficiency. Aligned operations through collaboration with global stakeholders across EMEA regions.
- Fostered a high-performance culture that markedly improved employee retention rates.
Senior Accounts Receivable
DELL INTERNATIONALS
Hyderabad
02.2012 - 09.2016
- Handling a portfolio of 7 million USD in B2B collections
- Promoted as an IC in 2014 expanding the scope of portfolio to 22million USD while handling the accounts of G500 companies and US government
- Collaborating with Sales Procurement and Accounts Payable Team to address any road blocks in smooth payment transactions
- Analyze the Purchase Order and SOA to gather all the information to match with the invoices for full payment receiving
- Selected in core team of a Pilot Project responsible for 90 -180 days of delinquent accounts, demanding excellent skill of detail to information of RFD
- As a SPOC of Healthcare accounts used to present case study of delinquent accounts (+90 days) to Area Sales Executives & Collections Senior Managers for payment receiving
- Lead a project on Department Branding with 5 Team members which focused on generating new ideas to build department branding at the site level.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
Customer Service Representative
HSBC Global Banking
Hyderabad
07.2007 - 06.2011
- Demonstrated excellent customer services and Telephony Collection techniques in B2C credit card payments
- Handled recent transactions and balances of business accounts
- Set up, amend and cancel overdraft facilities
- Make UK payment for mortgages up to 10,000 GBP a day to each recipient
- Cancel and reinstate direct debits
- Managed day to day banking with Business Telephone Banking services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
MBA - Finance
IGNOU
IGNOU 01.2008 - 05.2010
MASTERS - PUBLIC ADMINISTRATION
Nizam College
Hyderabad 08.2002 - 05.2004
Skills
Operations Management
Revenue Management
KPI Development & Performance Management
Process Optimization & Operational Efficiency
Stakeholder Management
Data-Driven Decision Making
Accomplishments
10 Leadership Awards
Certification
Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Six Sigma Green Belt
Six Sigma Green Belt where learned about the tools used in Six Sigma
Languages
English
Advanced (C1)
Interests
Trekking
Timeline
Assistant Manager of Operations (Sales)
MarketStar REGALIX
08.2017 - Current
Senior Accounts Receivable
DELL INTERNATIONALS
02.2012 - 09.2016
Customer Service Representative
HSBC Global Banking
07.2007 - 06.2011
MBA - Finance
IGNOU
01.2008 - 05.2010
MASTERS - PUBLIC ADMINISTRATION
Nizam College
08.2002 - 05.2004