Summary
Overview
Work History
Education
Skills
Interests
Technical expertise
Timeline
Generic
Arunbagawath P A

Arunbagawath P A

APPLICATION SUPPORT LEAD ANALYST / KOFAX SME CHANGE & PROBLEM MANAGEMENT / INCIDENT MANAGER
Chennai

Summary

Committed 13 years with exceptional leadership and technical skills required to drive teams toward optimal results. Promotes dynamic and flexible application of best practice. Adheres to traditional development lifecycle techniques while also creating original protocols. Endlessly adaptable to suit ongoing business needs, personnel strengths and development challenges. Knowledgeable Incident Manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

APPLICATION SUPPORT LEAD ANALYST

BNY Mellon Technology
Chennai
01.2010 - Current
  • Provides direction for applications in
    development. Researches and develops new ways
    to improve development process. Mentors Junior
    Software Engineers.
  • Expertise in distributed installation andconfiguration of Kofax, setting up central/remote servers, workstations, scan stations, scan profiles, creating batch classes, release scripts (export
    connectors), bar coded separator sheets, Backup
    licensing servers for disaster recovery etc. Worked extensively in upgrading Kofax from 10 to11. This involved installing/configuring new servers, importing batch classes, export connectors, remote/central profiles, user/group
    authentication etc.
  • Problem identification and recording, Problem investigation and
    diagnosis., Identifying underlying causes of incidents and preventing recurrences, Developing workarounds or other solutions to incidents. Submitting change requests to Change
    Enablement as required to eliminate known problems, Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with Change Enablement, incident management, and
    configuration management.
  • Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
  • Designed processes and systems supporting business needs before, during and after transitions.

Education

Master of Computer Applications (MCA) - Computer And Information Sciences

VLB Janakiammal College of Arts & Science College
Coimbatore
09.2003 - 06.2006

Bachelor of Computer Applications (BCA) - Computer And Information Sciences

Ayya Nadar Janaki Ammal College
Sivakasi
10.2000 - 07.2006

Skills

    Incident Manager

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Interests

Cricket

Music

Photography

Technical expertise

  

Operating System

MS-DOS, Windows Verticals, Linux,

Reporting Tools

Remedy 9, ServiceNow, Jira, Freshdesk

Support Tools

ICS, KOFAX, Sun systems, AppDynamics & SaaS, Grafana Labs AppEngine, Splunk Enterprise, Moog soft, 1desk automation, Confluence, Cloudprober, tools

Language 

C, C#.Net, ASP .Net 

RDBMS 

SQL Server 2015, IBM DB2,

dB Visualizer

Internet Technologies

HTML, JavaScript, XML, VB Script, Informatica, TAW, MIH

Others Tools

2D Animation, Gif Animation tools, sound editing tools, Photo Editing tools

Timeline

APPLICATION SUPPORT LEAD ANALYST

BNY Mellon Technology
01.2010 - Current

Master of Computer Applications (MCA) - Computer And Information Sciences

VLB Janakiammal College of Arts & Science College
09.2003 - 06.2006

Bachelor of Computer Applications (BCA) - Computer And Information Sciences

Ayya Nadar Janaki Ammal College
10.2000 - 07.2006

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Arunbagawath P AAPPLICATION SUPPORT LEAD ANALYST / KOFAX SME CHANGE & PROBLEM MANAGEMENT / INCIDENT MANAGER