Hi, I’m
Arunbagawath P A
Software
Chennai,TN
Summary
With over 14 years of unwavering commitment, possess exceptional leadership and technical skills crucial in driving teams towards achieving optimal results. Firm believer in promoting a dynamic and flexible application of best practices, while also well-versed in traditional development lifecycle techniques. Ability to create original protocols when necessary showcases adaptability, continuously tailoring approach to meet ongoing business needs, leverage personnel strengths, and tackle development challenges head-on. Knowledgeable Incident Manager excelling in driving effective problem-solving and decision-making processes. Background in analytics, troubleshooting, and leading resolution teams further hones expertise in these areas.
Overview
15
years of professional experience
Work History
Genpact India
PRINCIPAL CONSULTANT
01.2024 - Current
Job overview
- Responsible for the building and ongoing maintenance of Kofax Capture, KTM, and Mark view platforms, including troubleshooting, installations, project executions, customization, and system upgrades.
- Led cross-functional teams to deliver high-quality results on complex assignments.
- Oversaw project teams and maintained quality-minded schedules.
- Streamlined internal processes for improved efficiency and increased team productivity.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Diagnosed and troubleshot UNIX and Windows processing problems and applied solutions to increase operational efficiency.
BNY Mellon Technology
Application Support Lead Analyst
07.2010 - 01.2024
Job overview
- I am a professional who provides guidance for application development and constantly researches and develops new ways to enhance the development process.
- My expertise lies in distributed installation and configuration of Kofax.
- I have extensive experience in setting up central and remote servers, workstations, and scan stations.
- I can create batch classes, release scripts/export connectors, barcoded separator sheets, backup licensing servers for disaster recovery, and much more.
- I have also worked extensively on upgrading kofax from version 10 to 11.
- This involved installing and configuring new servers, importing batch classes, export connectors, remote/central profiles, user/group authentication, and more.
- As a high-priority incident manager, I was responsible for the swift restoration of all contractually agreed high-priority incidents and providing effective communication and coordination between technical teams.
- My primary focus was to drive the restoration of high-priority incidents that had a direct impact on the client's business.
- I led and ensured ownership, communication, and progress for change/problem management.
- This included problem identification and recording, problem investigation and diagnosis, identifying underlying causes of incidents and preventing recurrences, developing workarounds or other solutions to incidents, and submitting change requests to change enablement as required to eliminate known problems.
- I recorded, managed, and advanced problems by escalating to an elevated level of expertise, if appropriate, by integrating with change enablement, incident management, and configuration management.
- I responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- I designed processes and systems supporting business needs before, during, and after transitions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Installed, configured and provided ongoing configuration management for [Number] custom applications.
- Translated client requirements into configuration requirements.
- Conducted and supported implementation delivery with client and internal departments.
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
Education
VLB Janakiammal College of Arts And ScienceCoimbatore, India
from Computer Applications
06.2006
Ayya Nadar Sanki Janakiammal College
BCA from Computer Applications
06.2003
Skills
- Technical integration
- Solution planning
- Project coordination
- Strategic planning
- Technology implementation
- Data analytics
- Subject matter expert
- Server management
- Disaster recovery planning
- Team collaboration
- Project management
Place of birth
Nagercoil
Hobbies and Interests
Cricket
Movies
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Malayalam
Intermediate (B1)
Personal Information
hobbies
i love playing cricket and watching movies
Software
Kofax
Interests
Learning Ai
Timeline
PRINCIPAL CONSULTANT
Genpact India
01.2024 - Current
Application Support Lead Analyst
BNY Mellon Technology
07.2010 - 01.2024
Ayya Nadar Sanki Janakiammal College
BCA from Computer Applications
VLB Janakiammal College of Arts And Science
from Computer Applications
Similar Profiles
Deepansh SetiaDeepansh Setia
Accounts Receivable Team Lead at Genpact IndiaAccounts Receivable Team Lead at Genpact India
ABHIJIT DASABHIJIT DAS
Assistant Manager at Genpact IndiaAssistant Manager at Genpact India
Kaushik S SrivatsaKaushik S Srivatsa
Advanced Business Analyst at Genpact IndiaAdvanced Business Analyst at Genpact India