Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Arundev N B

Calicut

Summary

18 Years of over all IT experience. Started working as a Systems Engineer back in 2007 and currently handling the role of Service Delivery Manager(Cloud DevOps) after fulfilling the role of Tech Lead and Service Manager over the years.

Worked as a DevOps engineer and a Lead under Azure, AWS and hybrid infrastructure before moving in to management stream.

Currently handling a team size of 25+ DevOps engineers delivering ecommerce platform operations for multiple clients in EU region.

Overview

18
18
years of professional experience

Work History

Service Delivery Manager - Cloud Infrastructure

Accenture
02.2022 - Current
  • Currently managing the delivery of infrastructure DevOps for few major ecommerce clients.
  • Managing the full life cycle of infrastructure DevOps delivery starting with transition phase until a stabilized operation phase.
  • Business growth, Efficiency improvement, cost optimization, security/vulnerability management, major incident management etc are some key responsibilities
  • Ensuring timely patches/upgrade, Infrastructure as Code (IaC) focus, automation and process implementation greatly supported efficiency improvement across the business unit of the organization
  • Major Technologies dealt with : AWS, Azure, Terraform, Grafana, Prometheus, GitLab, Loki, Instana, Site24x7, Opsgenie, Jira, Confluence, PowerBI, LookerStudio

Service Manager (DevOps)

Accenture
08.2018 - 01.2022
  • Was managing a team size of 12 DevOps members delivering managed service operation to a major ecommerce client in EU region
  • Major incident management, change management, Request management, cost optimization, alert optimization etc were some major responsibilities
  • Saved 40%+ effort by automating alert handling and ticket creation using pipelines integrated to opsgenie to handle automatic job execution as per alert statistics. Also escalation call to a different vendor was automated using Twilio
  • Major Technologies dealt with : Azure, Grafana, Loki, Prometheus, Instana, Jira, Confluence, Bit bucket, Site24x7, Opsgenie

Tech Lead

Accenture
08.2016 - 08.2018
  • Was playing technical lead role for an 8 member strong DevOps team delivering cloud infrastructure operation for a major ecommerce client in EU region
  • Infrastructure was a hybrid one with on-premise and cloud. It was a migration phase.
  • Took major role in converting and ensuring full IaC and there by reducing incidents to a great extent which increased efficiency by 30%+
  • Converting normal requests to standard through process, training and documentations contributed greatly towards efficiency.
  • Major Technologies dealt with : ATG, Azure, Grafana, ELK, Nagios, Prometheus, bit bucket, Site24x7, Opsgenie

Application Support Engineer

Perfom Group Media Ltd
07.2013 - 07.2016
  • Perfom Group is a leading digital sports content & media group. Now they have split in to DAZN Group and PerformStat
  • Application deployments, incident, problem, change and service request management.
  • Major Technologies dealt with : Linux, Tomcat, MySql, Websphere

Systems Engineer

Thomson Reuters
08.2013 - 07.2014
  • Was supporting the operation of Reuter's legal search engine (NOVUS) infrastructure.
  • Worked in on-call shifts support using pager duty
  • Major Technologies dealt with : Linux, Websphere, Tomcat, Apache web server

Technology Analyst

Infosys Ltd
10.2007 - 08.2013
  • Was supporting and maintaining Apple's website which was used by customers to book apple store visiting time slots.
  • Implemented shell script based deployment automation which helped Dev team to handle deployments better.
  • Major Technologies dealt with : Linux, Shell scripting, Tomcat, Apache web server

Education

BE - Electronics & Communication

Paavai Engineering College
Salem, TN
03.2007

Diploma - Medical Electronics

Model Polytechnic
Vadakara, KL
03.2003

Plus 2 - Electronics

THSS
Vazhakkad, KL
03.2000

SSLC - Science

THSS
Vazhakkad, KL
03.1998

Skills

  • Azure and AWS expertise
  • Business focused
  • DevOps implementation skills
  • Service delivery/Service Management
  • Incident/Change/Problem/Request Management
  • People Management
  • Security and Vulnerability Management
  • Cloud Cost Management
  • KPI Reporting
  • Linux, Grafana, Prometheus, ELK, Opsgenie, Instana

Hobbies and Interests

  • Cricket
  • Swimming
  • Films

Timeline

Service Delivery Manager - Cloud Infrastructure

Accenture
02.2022 - Current

Service Manager (DevOps)

Accenture
08.2018 - 01.2022

Tech Lead

Accenture
08.2016 - 08.2018

Systems Engineer

Thomson Reuters
08.2013 - 07.2014

Application Support Engineer

Perfom Group Media Ltd
07.2013 - 07.2016

Technology Analyst

Infosys Ltd
10.2007 - 08.2013

Diploma - Medical Electronics

Model Polytechnic

Plus 2 - Electronics

THSS

SSLC - Science

THSS

BE - Electronics & Communication

Paavai Engineering College

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Arundev N B